Customer Service Sales
Resume:
Jessica Roach
*** **** ****** ( Streator, IL ****4 ( *******.*******@*****.***
Qualifications Summary
Highly personable Customer Service Professional with over six years of
experience in account management, claims and sales processing, and call-
center operations within the customer collections, industrial quality
control, and management sales.
o Talent for identifying customer needs and presenting appropriate
company product and service offerings.
o Demonstrated ability to gain customer trust and provide exceptional
follow-up, leading to increased repeat and referral business.
o Track record of assisting in the design and implementation of
reporting procedures that reduce labor costs and improve customer-
satisfaction ratings.
o Expertise in resolving escalated customer service issues.
o Secured numerous company achievement awards for delivery of
exceptional customer service.
o Proficient with Microsoft Office System (including Microsoft Word,
Microsoft Excel, Microsoft PowerPoint , Microsoft Access, and
Microsoft Outlook ).
Professional Experience
Freedom Imaging - Aurora, Illinois 2007 to 2009
Quality Control Inspector
Served as quality control inspector to ensure quality, accuracy, and safety
of all products that were incoming and outgoing.
. Ensured the integrity of live production and samples.
. Signed off to ensure job is correct according to job instructions.
. Checked pulls to verify postal regulations were followed.
. Hourly inspections to check for quality and accuracy.
. Communicated with mechanics and supervisors about problems and errors.
Creditors, Discount, and Audit - Streator, Illinois 2005 to
2006
Collections Specialist
As a collections specialist in charge of maintaining customer account and
gaining customer confindence with integrity and accuracy.
Investigated and resolved customer concerns in collaboration with
respective agency and other departments. Prepared written responses to
collections department. Provided measurement on volume and trends to
determine agency collections and needs and improve customer satisfaction
and retention.
. Collected on various types of bills for medical, dental, rental, and
bank charge offs.
. Handled high volume of incoming and outgoing calls to customers.
. Prepared legal documentation for wage garnishments.
Aarons Sales and Lease - Joliet, Illinois 2002 to
2005
Customer Accounts Manager
Served as Customer Service Representative for a sales and leasing company
who serviced a wide range of customers and local businesses.
Promoted to Accounts Manager after showing proven sales skills and customer
service experience. Provided show and venue information, completed monetary
transactions, and resolved issues as needed. Coached and mentored new
employees in customer-service processes and company policies.
. Acquisition and maintenance of customer accounts
. Account renewals based on semi - monthly and monthly accounts.
. Handled high volume of incoming and outgoing calls regarding sales and
collections.
. House visits to recover or renew account status.
Education and Training
Medical Coding and Billing ( Illinois Valley Community College -
Oglesby, Illinois
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