Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Midland, MI, 48640
Posted:
October 04, 2010

Contact this candidate

Resume:

Michael F. Hanger

**** ***** ********** **** ~ Midland, MI 48640

C 704-***-**** ~ abkblz@r.postjobfree.com

Professional Summary

Energetic, reliable, and adaptable professional with a solid understanding

of business operations and key management objectives in a corporate

environment. Demonstrated ability to manage, motivate, and build cohesive

teams that achieve results. Instrumental in developing and nurturing

positive relationships with clients and colleagues. Highly analytical

thinking with demonstrated talent for identifying, improving, and

streamlining complex work processes. Goal-driven leader who maintains

productivity and motivates/coaches employees to meet high performance

standards. Innovative problem solver who generates workable solutions.

Professional Experience

Communication: Exceptional listener and communicator who effectively

conveys information verbally and in writing ? Team

builder for effective open-door communication ? Success

in building long-lasting relationships based on trust

and mutual respect ? Cold calls to generate applications

? Public speaking ? Built relationships with 700+ UNIX

network engineers countrywide

Customer Service: Account executive ? Manufacturing representative ?

Customer relations ? New business development ?

Relationship development ? Needs assessment ? Investment

advice and counsel ? Execution of trade orders on

customers' behalf ? Customer inquiries ? Quick response

? Friendly, personalized service

Management: Developed and implemented a strategic marketing plan to promote

name recognition ? Oversaw 120 customer purchase loans

monthly ? Developed financial solutions for each

individual's situation ? Market shift capitalization ?

Hiring manager ? Employee development, coaching,

training, mentoring, and supervising (up to 75) ? Team

lead ? Developed UNIX training program for executive

resource managers and recruiters

Technical/Hands-on: Problem-solving and troubleshooting

machinery/equipment while meeting production deadlines ?

Comprehension and repair of electronics and business

machines ? Operation and maintenance of production

machinery ? Computer literate with proficiency in MS

Office, EZ Access, Merrill Lynch TGA, Net Oxygen, and

Empower

Education

Bachelor of Science in Business Administration - Finance, 1999

University of North Carolina, Charlotte, NC

(Continued)

Michael F. Hanger

Page Two

Career Highlights

? Financial:

-Individually managed million-plus assets for 27 established clients.

-Received 100% from every customer's feedback inquiry.

-Closed an average of $2 million monthly in volume for 10-15 units.

-Consistently ranked in the Top 5 out of 15 loan consultants.

-Maintained a monthly pipeline of 25 loans in progress.

-Earned company recognition for Exceptional Customer Service.

? Production:

-Met 100% of daily production goals for a major corporation as a

bleach & dye jet operator.

Career History

Sales, Management & Marketing (3 years)

Account Executive/Manufacturer Representative, Poly-Source Manufacturing,

Surfside Beach, SC

Sales & Marketing Consultant, Green Tree, Denver, NC

Career Manager, TMP Worldwide, Charlotte, NC

Financial (9 years)

Loan Officer, GMAC Mortgage, Charlotte, NC

Loan Consultant, Pulte Mortgage, Charlotte, NC; GreenPoint Mortgage,

Charlotte, NC; and Aegis Mortgage Corporation, Huntersville, NC

Mortgage Broker, AMS Mortgage, Denver NC

Financial Advisor, Morgan Stanley, Charlotte, NC

Production (2 years)

Bleach & Dye Jet Operator, Fruit of the Loom, Rockingham, NC

Certifications

Licensed Loan Officer: North Carolina, South Carolina, Maryland, and

Connecticut (expired) Series 7, 31, 65, 66 (expired), willing to renew



Contact this candidate