Customer Service High School

Jamesha H. Gibson

*** **** ******* **. ***. ***

Ridgeland, Ms 39157

abkblf@r.postjobfree.com

Tel: 318-***-****

Alt: 803-***-****

PERSONAL STATEMENT

I am a friendly, loyal and clearly dedicated individual who has an

ambition to succeed in any given environment. I have extensive

experience

in management as well as the customer service industry. I love to

learn,

and am always up for a challenge whatever the situation. I get

along well

with others, and I also work efficiently on my own. I am seeking a

position

where I can develop and excel while giving my best to an employer.

WORK EXPERIENCE:

Co-Manager Book (2006 - 2010)

Books-A-Million, Monroe, Louisiana

. Make weekly and daily schedules

. Weekly payroll

. Prepare and drop bank deposits

. Count the safe at the begining and end of my shift

. Supervise 6 specialists and 32 associates

. Multitasking on a daily basis

. Returns and exchanges

. Held all associate meetings and conference calls

. Supervised drop shipments, Fed Ex, UPS, etc.

. Opening and closing the store

. Answering phones, leaving detailed shift notes

Customer Service Representative (Jan 2009 - Sept 2009)

Accent Marketing, Monroe, Louisiana

. Assisted an average of 90 inbound call center customers daily

. Daily use of computer software

. Escalated calls to appropriate centers

. Multitasking

. Sales

. Maintained great customer service quality

Language Department Receptionist (2004 - 2006)

ULM Language Department, Monroe, Louisiana

. Answer department phone calls

. Prepare correspondence letters for staff and students

. Record student study hours

. Schedule tutoring sessions

. Work directly with professors to prepare classroom presentations

. Prepare weekly student progress reports and present to dean.

. Weekly work-study employee payroll

. Data Entry

. Bookkeeping

COE Student (2001 - 2002)

West Ouachita High School, West Monroe, Louisiana

Office Duties:

. Making morning announcements over the intercom

. Make intercom calls to teachers

. Answering phones

. Filing papers

. Typing correspondence letters

Library Duties:

. Check books in and out for students and teachers

. Schedules library time for teachers

. Helped locate books or use reference materials

. Made large quantity copies for classrooms

. Deliverd to the teachers.

Crew Manager (2001 - 2004)

Taco Bell, West Monroe, Louisiana

. Make the daily and weekly schedules

. Count and distribute the register tills to associates

. Prepare bank deposits

. Verify associate hours

. Work drive thru and front counter registers

. Help on the food line

. Do weekly dry and frozen food inventory

EDUCATION

Junior

University of Louisiana at Monroe, Monroe, Louisiana (2003 - 2006)

I maintained a 3.8 GPA while attending ULM. I completed 76

semester hours. My major was Business Management with a minor in

Spanish.

Diploma

West Ouachita High School, West Ouachita High School (1998 - 2002)

I maintained a 3.9 GPA during my years at West Ouachita. I also

graduated at the top 25% of my class.

SKILLS

I am fluent in Microsoft Outlook, Access, Excel, and Power Point.

I also am trained in payroll and I am familiar with spreadsheets

and data entry. I type 70wpm.

REFERENCES:

Kiama Johnson - Supervisor - 318-***-****

Latoshia Brazil - Specialist - (318) 614- 7294

Jametrish Gibson - CNA - 318-***-****

Kenwick Larkins - Accountant - 318-***-****

Contact this candidate