Customer Service Management

David D. Barnes

***** ******* ****** **** ***, Lexington Park, Maryland 20653

301-***-****

OBJECTIVE

To obtain a challenging position utilizing my supervisory, organizational communication, time management, and

interpersonal skills.

EMPLOYMENT

Truegreen Landcare, Tennessee 04/20010 present

Laborer

Board of Education, Leonardtown, MD 11/2009 present

Substitute Teacher

Lowes Home Improvement, California, MD 05/2006 4/2008

Delivery Driver/Customer Service Associate(CSM)

•Resolving customer complaints/problems

•Schedule time and location of deliveries

•Inventory and stock management

•Cashier

•Stock and assembly advertised items

•Pull and load items to be delivered

•Use online software to order items not carried in the stores

•Entry Management Program Training(EMTP) class

Chesapeake Petroleum, Upper Marlboro, MD 08/2005 – 5/2006

Driver

• Pull and load items to be delivery.

• Providing deliveries to Virginia, Maryland, and Washington D.C. area.

MRW Lawns Inc., LaPlata, MD 08/1997 07/2005

Production Supervisor/Crew Foreman/Laborer

•Trained and supervised 15 employees

•Lawn Renovations

•Leveling terrain with loader

•Rebuilt small engines

•Opened/Closed operation office

•Ordered product and supplies for company equipment

•Called customers to make appointments for service

•Resolved any problems or complaints that customers may have.

EDUCATION/ VO. TECH SCHOOL

College of Southern Maryland (CDL Training) LaPlata, Md. 02/2010 04/2010

Entry Management Program Training(EMTP), New Carrollton, MD 11/28/07 12/26/08

Lowes Store # 1122

Time Management, Delegation, Policy and Procedure, Managing Multiple Priorities, and Labor Management

Basic Communication Skills, Performance Management, Managing Exceptional Customer Service & Business Reports

Inventory and Shrink Policies and Procedures and Loss Prevention Safety

Growing Your Business Through Your People & Self Development

References

Available upon request

Contact this candidate