Customer Service Human Resources

Jason Michael Cirilo

OBJECTIVE

To utilize my M.B.A. with a focus in Human Resources in an entry-level

position.

EDUCATION

M.B.A with focus in Human Resources- Walsh College, MI, Spring 2011

B.B.A - Northwood University, MI

EMPLOYMENT HISTORY

Admissions Representative - Ross Medical Education Center, New Baltimore,

MI

12/2009 - 5/2010

Recruited and set appointments for prospective students in call center

environment. Interviewed students and presented career pathways based on

their interests. Maintained Fame Freedom student database for accuracy.

Member Engagement Adviser - Life Time Fitness, Rochester Hills, MI

06/2008 - 12/2009

Recruited, enrolled, and retained personal membership base. Interviewed

prospective members and matched with appropriate membership. Responded to

client inquires. Maintained the SalesForce web-based client database for

accuracy.

Front Desk Supervisor/Marketing - Seung-ni Martial Arts Complex, Saginaw,

MI

08/2007 - 06/2008

Provided customer service for retail store. Operated office technology and

streamlined functions. Researched and implemented creative ideas for new

programs. Assisted with administrative needs in office setting. Assisted

with design and maintenance of business website using Microsoft FrontPage

and basic HTML skills.

On-Air Announcer WHNN-FM - Citadel Communications, Saginaw, MI

09/2000 - 06/2008

Prepared scripts and news for broadcast. Communicated ideas clearly on air

with positive personality. Acted as liaison between station and listeners

during community events. Monitored operational data for accuracy in fast-

paced environment.

COMPUTER SKILLS

Microsoft Office Suite. CRM tools such as Fame Freedom, Siebel, and

SalesForce. Internet Explorer and FireFox.

AWARDS

. Certificate of Appreciation in Recognition of a Stellar Performance by

Citadel Communications in 2001

. Special Recognition for Member Connection, Outstanding Work Ethic,

Continuous Positive Attitude, and Friendly & Inviting Personality by

Life Time Fitness in 2009

COMMUNITY ACHIEVEMENTS

Big Brothers, Big Sisters of Midland County - Midland, Michigan.

Johnny Burke Children's Foundation - Frankenmuth, Michigan.

Midland Center for the Arts - Midland, Michigan.

State Theatre - Bay City, Michigan

Flint Motorcycle Club - Flint, Michigan

Saginaw Spirit Hockey Team - Saginaw, Michigan

State Theater - Bay City, Michigan

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