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Technical Support Software

Location:
Turlock, CA, 95382
Posted:
October 04, 2010

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Resume:

Objective

Sargon Isaac

**** ********* ***

Turlock, California

209-***-****

abkbfi@r.postjobfree.com

To work for a dynamic company that will challenge me to be innovative.

Education

CSU Stanislaus, Turlock, CA

M.B.A. (Masters of Business Administration), January 2008 - Present

Nottingham Trent University, Nottingham, England.

B.S., Computer Science, June 2006.

Experience

January 2007 - January 2008 Prolific Payment Solutions

Austin, Texas

Technical Support (Intern)

Resolved hardware and software issues internally.

Tracked and deployed Windows patches and updates for employees to

maintain baseline of IT security standard and policies.

Assisted in internally testing and troubleshooting terminal devices.

Frequently provided support in installing PC payment software.

Provided customer facing technical assistance.

August 2006 - December 2007 JAS Computers Nottingham,

England

Software Developer

Designed and implemented Web and non-Web based applications.

Used HTML, Flash, SQL, Java, and Dreamweaver to design and implement

applications that met client requirements.

Member of a team that built customer applications, including POS systems:

this required use of C++, C Sharp, C and Visual Basic.

Provided network and application support for both new and existing

customers.

Installed and configured applications for customers.

June 2004 - August 2006 British Car Auctions Nottingham,

England

Technical Support Desk

Provided technical assistance to staff and customers with the

installation, configuration, and ongoing usability of desktop computers,

laptops and software.

Handled asset management, maintained inventory, and liaised with vendors

in asset procurement.

Maintained and updated technical support documents, IT reports, and

policies.

Assisted in testing, implementation and troubleshooting with hardware and

software.

Assisted employees with Outlook, Lotus Notes and VPN remote access.

Administered and maintained server and LAN network equipment to ensure

high availability and high performance of the systems.

Handled IT training, provided necessary guidance to end user and managed

user requests.

Skills

Languages: HTML, PHP, .NET, C, C++, Java, SQL, C#, ASP.NET, Visual Basic,

MATLAB

Programming Environments: Windows XP, Vista, 7, Windows 2000-2003.

Databases: Access, SQL Server.

Software: Word, Excel, PowerPoint, Visio, Visual Studio, Dreamweaver.

Activities

Division 3 college soccer player.

Modesto Ajax youth soccer coach.

References

Available upon request.



Contact this candidate