Customer Service Manager

Jason Barre’

*** ****** ***** **.

Covington La *0433

Cell: 985-***-****

abkber@r.postjobfree.com

Dedicated District Manager with 125 years of experience in Multi Unit

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Managementretail and food service settings. Consistently achieve record-high customer

satisfaction rankings, improvements to the bottom line and turnaround of under-

performing operations.

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic

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commitment to customer service as a key driver of company goal attainment. Lead by

example and ensured the execution of all safety, security, quality and store operations

policies.

Looking for Career Change into IT Technology; Preparing for A+ Certification Exam.

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Five years experience servicing Laptops, Desktops and Printers. Experience in both

Hardware and Software issues.

AREAS OF EXPERTISE

Customer Service Customer Satisfaction

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Teambuilding & Training

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Management Enhancement

Cost-Reduction Strategies

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Complaint Handling Bench BuildingFront-

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Recruiting &

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& Resolution End Supervision

DevelopmentOrder

Retail Operations Sales & Margin

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Fulfillment

Management Improvement

PROFESSIONAL EXPERIENCE

Buddys Home Furnishings – Slidell, La, 05/09 to Present

Store Manager responsible for recruiting, training, and supervision of Teamstaff. Manage Profit

and Loss through increasing sales and driving Collections of Accounts. Create LSM plans to

drive Revenue and generate New Customers.

Allied Cash Advance – New Orleans, La, 07/05 to 043/09

District Manager of 10 stores: to recruit, train and supervise 25+ Managers and CSR’s.

. Foster an environment in which guests enjoy high levels of service and employees are

motivated to deliver top performance. Analyzed Key Performance Indicators ensuring Store

Managers were actively exceeding revenue goals and executing key marketing initiatives.

Accountable for Multi- Branch performance, financial results and profitability

Responsible for Team performance and results; staffing, scheduling, coaching and training

Set expectations and established a Team oriented, professional work environment

Set expectations and achieved standards regarding exceptional Guest Satisfaction

Ensured all transactions are accurate and all policies are followed; audit files throughout

assigned district

Set expectations regarding planning and executing all marketing and collection activities

Completed required daily, weekly and monthly reporting, audits and communication

Managed Financial Performance by analyzing Profit and Loss Statements, sales and activity

reports, and other performance data to measure productivity and goal achievement and to

determine areas needing improvement.

Determined staffing requirements, interview, hire, developed and managed new employees.

Managed all employee annual performance reviews and month end performance reviews in a

timely manner. Prepared budgets, managed revenues and expenses, drove new customer

acquisitions, ensured great customer service and managed and prepared reports to document

results.

Selected Contributions:

Won "Core Value Award" for Responsibility in 2006 for working after Hurricane Katrina

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and Rita to successfully open and drive performance of initial 3 branches.

Won “Most Improved Award” in 2008 for instrumental role in driving record-high sales

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increases, propelling store to improve ranking from #18 in the country to #4.

Reduced staff turnover by 15% in 2008, benchmarking a record-setting improvement in

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staff retention due to the success of employee-development and morale-building

programs.

Elevated store's guest-satisfaction index from 86% to 92% within two years; ensured the

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swift resolution of customer issues to preserve customer loyalty while complying with

company policies.

Smoothie King Franchises LLC -- Kenner, La. 02/02 to 05/05

Regional Operations Consultant

Previous Positions: Multi Unit Manager, Store Manager, Team Leader, 11/91-05/9801/02

Advanced to increasingly responsible positions, culminating in Regional Management. Directed

25 Franchisees and managed P&L, sales, inventory, merchandising and cost controls. Maintained

high standards in sanitation and safety and complied with regulatory guidelines. Assisted

Franchisees in Developing and Utilizing Guerilla Marketing Plan to drive revenues. Conducted

New Store Openings and Training of Team. Enforced Compliance through Quality Assessments

to ensure Operations were aligned with Core Values. Organized and Instructed Regional

Management Training Seminars.

Selected Contributions:

Served on special taskforce charged with turning around under-performing stores.

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Trained CSRs and managers in over 10 struggling stores, and contributed to significant

improvements in guest satisfaction and sales.

Introduced training programs that enhanced employee performance and helped build a

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motivated workforce.

EDUCATION AND TRAINING

Delgado Community College 9/91 to 5/93

Earned 4032 credits; concentration in business studies

Training: Completed numerous courses and seminars in customer service, sales strategies,

inventory control, loss prevention, time management, leadership, performance assessment and

Microsoft Office Systems.

Contact this candidate