Customer Service Technician

Location:

Cincinnati, OH, 45215

Posted:

October 04, 2010

Contact this candidate

Resume:

LeeAnn Fay Cundiff-Shaw

**** ************ *****

Cincinnati, Ohio 45215

Home: 513-***-****

Cell: 513-***-****

abkbem@r.postjobfree.com

September 22, 2010

Dear Sir or Madam:

Please allow this letter to introduce me for employment consideration. I have earned a Bachelor of Arts, in Zoology, from Miami

University. My life experiences, combined with my mathematical, molecular, chemical, and physiological training, as well as my

commitment to learning and excelling, help prepare me for the career that lies ahead. I am looking for a change; I would like to move on

from science related fields. I really enjoyed, and was proficient at, the Night Audit position I held during college. I am confident I

would enjoy and excel in a business management setting.

In college, when I worked as a Night Auditor for Comfort Suites, I balanced the day’s transactions and checked it for errors. In addition,

I managed the front desk and attended to customer service duties; with routine check-ins and outs, and sales including up selling. I had

other responsibilities such as cleaning, setting up the breakfast bar, and laundry. I became proficient in the use of the Choice Hotels

computer network. I am looking for a position where I can apply the customer service skills I have acquired, and the math and auditing

skills I have developed at both the hotel and the bank, as seen on my resume.

My other skills involve lab training. My work experiences have taught me to be prompt, accurate, precise, and to handle many tasks at

once. I am proficient with many lab techniques and tools, from titrations and IR spectroscopy, to measurements, and distillations. I am

also proficient at calculating results and able to use computer software to enter data. I understand the importance of proper labeling and

documentation of obtained data. I work well alone and can be a self-starter, but I also have the ability to work well in a group to

accomplish a common goal. I believe team work is an essential part of any successful working environment.

Recently, I have been employed as a Lab Technician for the City of Cincinnati, Metropolitan Sewer District. This position has given me

the opportunity to gain experience in Quality Analysis. I have further developed skills of accuracy and precision. I have learned many

wastewater analyses from total solids and suspended solids to biological oxygen demand analysis, and microbiology coliform assay. Due

to health limitations, I was restricted to a sedentary job and completed data input for MSD.

Prior to my employment at the City of Cincinnati, I attended school, and worked a shorter Lab Technician position for Adecco Technical,

working on site at Procter and Gamble (Miami Valley Innovation Site). This position allowed me to gain experience and further develop

my skills in scientific writing, calculation of formulas, and some wet chemistry techniques. I developed skills in a corporate laboratory

setting performing wet chemistry techniques such as Dimethyl Sulfoxide solubility testing, mass spectrometry, forming solutions and

much more. In addition, I sharpened my skills using excel, chemical drawing programs, and various databases.

During my assignment at Procter and Gamble I have learned “the power of the people.” Procter and Gamble is different from other

places I have worked; the people at Procter and Gamble enjoy what they do, they are there for innovation and further development of the

company. Like Procter and Gamble I care about the consumers and I want a position that will have a role in the lives of individuals.

Please consider my qualifications and know that I am excited to begin this path of my life and I look forward to joining your team.

Sincerely,

LeeAnn F. Cundiff-Shaw

LeeAnn Fay Cundiff-Shaw

7608 Constitution Drive

Cincinnati, Ohio 45215

Home: 513-***-****

Cell: 513-***-****

abkbem@r.postjobfree.com

Objective

To obtain professional employment with benefits in a long-term position where I can continue building valuable skills with upward advancement.

Summary of Qualifications

• Formally educated in curriculum areas to include:

- Chemistry, Chemistry Technology/ Chemistry in the Workplace, and Organic

- Biology

- Zoology

- Earth Science & Botany

- Composition courses, American/British Literature

- Algebra, Calculus, Geometry, General Mathematics

• Clerical Skills: Microsoft Word, Excel, Power Point, ability to learn specialized computer systems in a time efficient manner, customer satisfaction experience,

business management and coordination

• Laboratory Skills: accuracy, precision, time management, laboratory terminology, ability to properly make measurements, observe and test physical properties,

melting point, boiling point, pH, Baume, etc micro prep, ability to follow instructions and think critically about the reactions, ability to run high tech lab

machinery, run titrations, IR spectroscopy, FOSS measurements, LECO, DOF, extractions, DMSO solubility testing, inorganic training and some organic, BOD,

cBOD, COD, Fecal and E. coli coliform analysis, Solids analysis

• Lab Experience

o Cargill, Dayton Ohio –I routinely preformed general wet chemistry techniques testing pH, temperature, Baume, IR spectroscopy, High Performance

Liquid Chromatography, and biuret. I gained experience and developed my skills using instruments e.g. FOSS, LECO, DOF etc. Among many task

such as testing fiber for moisture and purity, I tested starch for the amount of protein by obtaining the absorbance and then converting the numbers to

protein.

o Procter and Gamble – I ordered and added new chemicals to the Procter and Gamble chemical libraries and databases. I researched information

about the chemicals, drew the chemical structure, and did some wet chemistry testing e.g. DMSO solubility and plated the chemicals for analysis. In

addition, I wrote standard operating procedures.

o Metropolitan Sewer District of Greater Cincinnati- I perform routine analysis on plant samples i.e. samples of treated wastewater from the Sewer

plant testing for the percentage of solids still in the wastewater and Biological Oxygen Demand and Carbonaceous Oxygen Demand. I also

preformed analysis on Industrial Waste samples to include ph, COD, Total Suspended Solids, and BOD or cBOD’s. I gained experience using a

variety of pipettes, titration apparatus, ph meter, balance, infrared analyzer, filtration apparatuses, and Petri dishes with broth for coliform

microbiology analysis.

• Medical Skills: blood pressure measurement, temperature, weight, urine testing, blood testing, OB prep, insurance knowledge, medical terminology,

Phlebotomy, pulse, patient interviews, identification, prep animals for surgery etc

Education

Miami University, Oxford Ohio

September 2001-2007

Earned Bachelor of Arts in Zoology

Dixie High School, New Lebanon, Ohio

June 2003

Earned Diploma with Honors

Certification

North American Association of Phlebotomy Technicians

Certification # 30124-PT06, January 2006

Previous Employment

City of Cincinnati: Metropolitan Sewer District, Lab Technician 1

December 2009 – Current; Cincinnati, Ohio,

Solids Analysis: Total Suspended Solids, Total Dissolved Solids, %Total Solids, mg/L Total Solids; ph, titrations, Chemical Oxygen Demand, Biological Oxygen Demand,

Carbonaceous Biological Oxygen Demand, Fecal and E. coli coliform Microbiology Analysis, computation of data and input of results in Labworks

Procter and Gamble, Lab Technician

November 2006 – August 2008 (employed temporarily via Adecco); Cincinnati, Ohio,

Adding chemicals to the various chemical databases and libraries, DMSO solubility, plating for analysis, various calculations (e.g. molarity calculations), writing Standard

Operating Procedures, etc

Cargill, Quality Control Chemist

September 2006 – November 2006 (employed temporarily via Aerotek); Dayton Ohio,

general wet chemistry techniques, testing pH, temperature, Baume, IR spectroscopy, and biuret, FOSS, LECO, DOF, HPLC, SO2 titrations, distillations etc

Alex Bell Veterinary Clinic, Veterinary Assistant

April 2006- September 2006; Centerville, Ohio

Schedule appointments, patient interviews, answering phones, weight checks, checking clients in and out, cash drawer, audits, holding for suture removal, etc .

First Financial Bancorp, Proof Operator

February 2006, (temporary position via Palmer Temps) Middletown, Ohio

Responsible for balancing transactions, checking and correcting teller’s work and encoding checks with amount drawn

Comfort Suites, Night Auditor

September 2004 – February 2005, Miamisburg, Ohio

Responsible for customer service and satisfaction during overnight shift at busy hotel. Duties included management of accounts, proficient use of the Choice Hotels

computer network, cleaning and set up of breakfast bar.

Related Experience

Miami University, Student Tutor

January 2001- January 2003, Middletown, Ohio

Paid tutor for Miami University, providing academic assistance on an individual basis as assigned. Produced presentations when tutoring groups of students. Experience in

the subjects of Botany, English, and Zoology.

Daybreak Executive Board of Directors, Board Member

May 2004-September 2005, Dayton, Ohio

Oversee and approve all decisions made by a nonprofit organization whose mission is to eliminate youth homelessness in the Miami Valley. Established fundraiser contacts,

contacted donors to express thanks on behalf of the agency, and organized fundraiser and canned food drive.

Phi Theta Kappa International Honor Society

Miami University

Spring of 2003 – Fall 2005

References available upon request

References:

David Eickhoff

Research Chemist (Head Supervisor)

Procter and Gamble

11810 East Miami River Road

Ross, Ohio 45061

513-***-****