Customer Service Manager

Liliana Miranda

**** ***** ***** ***

Bakersfield, CA 93313

661-***-****

**********@*******.***

OBJECTIVE: Seeking a position as a valued member that will leverage

my achievements, skills, energy, and talent.

EDUCATION: Bachelor of Science, Business Administration HR Management

June 2008

California State University, Bakersfield,

California

Courses taken included: HR Management, HRM

Information Systems, Staffing and Selection

HIGHLIGHTS: . Excel in customer service and customer

confidentiality

. Easy ability to multi task and work well with computers

. Work well independently and good organizational skills

EXPERIENCE: Personal Banker, August 2010 to Present

JP Morgan Chase, Bakersfield, CA

. Provide customer service and assistance with all issues.

. Work well independently and at the same time multi task and

use good organizational skills.

. Fast learner with computer programs and all chase products.

Customer Service Specialist, February 2006 to July 2010

Union Bank, N.A., Bakersfield, CA

. Excel in great customer service and assure to balance cash

daily.

. Work as a team to avoid misunderstandings in order to achieve

branch goals.

. Accomplish all daily office duties and maintain customer

information confidential.

Cashier, September 2005 to January 2006

Barnes & Nobles Runner Bookstore,

Bakersfield, CA

. Responsible for maintaining courteous service to all

customers.

. Developed great team work skills in order to keep all books

available to customers.

Sales Clerk, April 2005 to August 2005

Elizalde Jewelry, Bakersfield, CA

. Sell, communicate, listen, and provide great customer service

skills.

. Act strategically in the absence of manager in order to keep

the store running.

Style Associate, July 2004 to March 2005

Payless Shoe Source, Bakersfield, CA

. Provide and excel in great customer service.

. Act analytically in the absence of manager in order to gain

managerial experience with the ability to manage other

employees and assure the store reaches daily goals.

REFERENCES: . Available upon request*

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