Customer Service Manager

**** ********* ***** *:760-***-****

Phelan, CA **371 abkbdq@r.postjobfree.com

K aren Peery

To obtain a position at a firm that will utilize my current skills and teach me

Objective

additional skills to continue to be an asset to the company.

Experience

1/2009 – 8/2009 Southern Modular at California Redlands, CA

Intermediate Drafter

Produce drawings for DSA and DOH projects.

Incorporate redlines from In House, D.O.H., DSA, and Client plan

checks.

Submit plans to DSA and DOH for approval.

Projects that I have worked on:

Kitchen for Savanna School District; Administrative building for

NAWS China Lake, CA; Jenner Post Office; City of Modesto Police

Department Restroom building; PC’s for Toilet Building, 24X40 CR,

30X32 CR; Criterion Locker Room.

6/2006 – 10/2008 GMID Group Redlands, CA

Intermediate Drafter

Produce drawings through various stages in a project.

Redlines from In House plan check as well as from City/County

Offices.

Submit plans to City/County for approval.

As Built measurements

Color boards

Create Reports for Project Managers for Proposals.

Create Reports for Owner/President of Company.

Set up meetings for product/material information

Inventory of CSI Catalogs and update

Project that I have worked on:

Norco City Hall Renovation, Norco Animal Shelter, Bordwell Park

Stratton Community Center Senior Addition, Riverside Youth

Opportunity Center @ Bobby Bonds Park, Rainbow Vision –Palm

Springs, Riverside Bryant Park Boxing Fitness Center, Bordwell

Childcare, Morongo Law & Justice, Inland Lighthouse Church – Rialto,

CA, LDS 29 Palms Site Fencing, LDS Park Hill Chapel Lighting, LDS

Victorville Stake Addition, Riverside County Mental Hospital Tenant

Improvement, Riverside Mental Hospital Remodel – Indio, CA, Twin

Peaks County Building Re Roof and Riverside Highland Water District

New Facility.

2/2004 – 6/2006 PSWC Group San Bernardino, CA

Associate

Produce drawings through various stages in a project.

Redlines from In House plan check as well as from DSA.

Submit plans to DSA by mail or OTC.

Helped set up Company Manual of Procedures.

Created DSA project closeout Manual and In House Closeout System.

Trained San Bernardino office personnel and Moorpark personnel on

closeouts.

Create Reports/Letters for Owners/Principals.

Projects that I have worked on:

Cedarcreek Daycare, Rio Vista Elem. Daycare and Toilet Bldg.,

Bouquet Canyon C.R., Santa Clarita 2C.R., Tesoro del Valle Daycare,

Rio Vista Modernization, Rosedell Modernization, Meadow Mountain

Elementary, Cedarcreek Drainage & Playground Improvements and

Tesoro del Valle (New School): 03 106858.

4/2003 – 2/2004 Gilbert West Chino, CA

Claims Analyst

Process Freight Claims – Kmart, Shoe Pavilion, Eddie Bauer, LTL

Create Weekly and Monthly Claim Reports

Driver Exception Calls

7/2000 – 4/2003 Americold Logistics Ontario, CA

Claims Coordinator

Process domestic claims – shortages, overages, and damages

Process export claims – shortages, overages, and damages

Create Weekly and Monthly Claim Reports

Process credits and debits for customers. (Financials)

Schedule inbound appointments

Answer heavy phone calls and customer service

10/1998 – 7/2000 Montgomery Wards Chino, CA

Associate

Accts Payable Process invoices from vendors.

Process freight claims for shortages and damages

Process daily Import Receiving paperwork

Customer Service – Call on special orders for delivery.

Create weekly reports for Executive Management

7/1998 – 10/2000 Del Taco Upland, CA

Restaurant Manager

Hire and train new employees

Create Work Schedules

Inventory – Ordering and Maintaining

Bank Deposits

Shift Manager

Manage 4 to 10 people and train new employees

Inventory control and ordering inventory

Conduct drawer and safe audits. Prepare deposits and customer service

Food Handler

Handle cash and drawer audits

Prepare food and customer service

7/1994 – 10/1998 HomeBase Rancho Cucamonga,

CA

Customer Service/Inventory Control Clerk

Data entry keystrokes is 10,000 per hour

Manage 5 to 50 people, quality control, produce spreadsheets, and

figure month end costs.

Dispatch trucks to Northwest stores.

Process daily invoices from vendors; return defects, overages, and mis

ships to vendors.

Provide daily reports to supervisors.

Education

5/2010 – Present Westwood College of Technology Upland, CA

B.S., Interior Design

5/2005 AIA Online Course

Take the Risk to Achieve Success

3/2002 – 10/2003 Westwood College of Technology Upland, CA

A.S., Computer Aided Drafting & Architectural Drafting.

Graduated Valedictorian, and Academic Honors.

Member of the National Honor Society Alpha Beta Kappa.

10/1990 Chaffey Community College Alta

Loma, CA

Accounting

3/2008 Associate Member of The American Institute of Architects

Personal

Achievements

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