Customer Service Representative

tiffanie peters

objective

Hard working creative individual eager to

contribute energy, skills, knowledge and experience

in a fulfilling position.

Experience

*/**/**- ******* ********** School of

Natural Healing Tacoma, WA

Admissions Advisor

Counsel individuals and provide guidance to

prospective students.

Management of appointment scheduling, and handling

of telephone, mail-in, walk-in, and internet-based

leads.

11/07-01/09 Susana Mercedes Los Angeles, CA

(Full-time) Freelance Assistant Designer/ Sales

Rep/ Public Relations / Office Manager

Assist head designer with designing apparel,

handbags and belts. Sketching and textile

selection. Researching vendors and creating an

extensive database of fashion industry contacts.

Sales Rep duties including; traveling to rep line,

tradeshows, cold calls and attending market week.

Public Relation duties including; building

relationships with magazine and trade publication

editors creating press kits, sending out press kits

via email and mail. Setting up appointments &

showing the collection to magazine and trade

publication editors.

Office manager duties; general office

administration, including maintaining databases and

filing system, processing mail, ordering office

supplies and equipment.

09/02 - 11/07 Juicy Couture Arleta, CA

Int'l Account Specialist / Supervisor

+ Supervise and support staff of 4 international

customer service representatives.

Service Int'l accounts by processing return

authorizations, credit requests, re-orders, order

allocation and shipping. Preparation of shipping

documents necessary to ship orders overseas.

Support sales reps with order management, and data

entry. Daily interaction with our distribution

center regarding order allocations and shipping

overseas.

Direct communication with the Credit/Collection

department on the subject of our international

accounts and their method of payment, Letter of

Credit, open line of credit or pre-pay.

Daily communication with the Production and

Merchandising departments regarding product

delivery and style updates.

2000-2002 Charmelle SanFrancisco, CA

Customer Service Representative

Review and prepare FedEx billing for the

accountant.

Process orders over the phone and via fax.

Manage FedEx and DHL claims.

1999-2000 Jessica McClintock San Francisco, CA

Customer Service Representative

Supervision of all fabric orders for specialty

accounts as well as JMC boutiques.

Assist all JMC boutiques, specialty boutiques and

majors with product availability. Oversee all

priority orders, for example orders with wear

dates.

Education

1995-1997 Brooks College Long Beach, CA

A.A., Fashion Design

1994-1995 Academy of Arts College San Francisco, CA

Fashion Design

2005-2006 Pasadena Community College Pasadena, CA

Jewelry Design, Advanced Jewelry Design/ Metal

Fabrication

Art Illustration

Skills

Apparel Design, Handbag Design and Belt Design.

Jewelry Design skills; stone setting- bezel and

prong.

Metal texturizing- roller printing, fusing and

photo etching.

Metal fabrication techniques- soldering, lost wax

casting, wire wrapping, filing, sawing and sanding

Software-Aims {apparel software}, Word, Excel,

Outlook and Sewn {apparel software}. Photoshop,

Illustrator and Dreamweaver {web design}.

e-mail abkbc8@r.postjobfree.com

Phone 253-***-****

Contact this candidate