Manager Customer Service

Francisca Bullard

*** ******** **.

Winder GA ***80

678-***-****

****.*******@*****.***

Objective

Accomplished Bilingual HR Generalist/Supervisor seeking a position within a

company in which I can demonstrate my extreme motivation to achieve career

goals and my eagerness to contribute to a company's success.

Profile

I have been thoroughly trained and developed through on the job training

and offer extensive experience in management, finances, and immigration

employment verification with 10+ years of experience. Extensive background

in staff training, development and employee relations, experienced in

presenting and implementing new programs. Expertise in human relations,

diplomatic and tactful with professionals and non-professionals at all

levels. Demonstrated ability to easily transcend cultural differences,

excels in mediation, conflict resolution, poised and competent with Adept

in contract negotiation and ensuring contract compliance. Have consistently

proven my ability to learn and easily master concepts and procedures. I

have several years of training with Employment Verification and one of the

companies at which I was employed with was one of the 1st companies which

participate in the Immigration EVP Pilot Verification Program, ultimately

protecting the employer from any ramifications of employing unauthorized

workers.

Employment History

2009-Present Stork Gainesville GA

Sales Engineering Department

2009-2009 St. Michael Catholic Church Gainesville GA

Administrative Assistant

. Assist clients with questions, assist in helping fill out paperwork,

Bilingual translator

. Answer varies phone calls (15-20 calls a day)

. Translate Church Bulletin from English to Spanish

. Collect money from parishioners for church functions

. Assistance to the Parish Priest: Taking notes, message set-up or

canceling appointment.

. Assisting parishioners with assistance and giving out information on

services such as the food bank, and other charities.

2008-2009 Stork Gainesville GA

Customer Service Coordinator

Major responsibilities of this position include:

. Receiving, scheduling, coordinating, confirming service requests and

service and agreement contracts

. Investigated order shortages, damaged reports, cancelled orders, and

logged in service reports based on Engineer's Technicians service

reports

. Maintain Service ledger database and applied all technicians service

reports into the ledger

. Coordinated of certificate of insurance, hold harmless agreements and

service contracts

. Reviewed, completed, and turned in all expense report for all the

technicians

. Answering the telephone in the absence of other customer service staff

. Bilingual interpreter

. Set up confirmation of schedule visits of Managers with S.A. clients

1993-2008 Wayne Farms LLC Pendergrass & Oakwood, GA

HR Generalist/Supervisor

. Manage all aspects of HR functions: Recruitment, Hiring, Safety,

Orientations, Termination, Harassment training, Promotion/Payroll

changes, Job Posting, Employee Relations, Salary New Hires Training,

Service Awards Luncheons, Holidays and Employee Recognition Awards.

. Utilize various recruitment tools such as employee referral program,

advertising, Department of Labor, associations, colleges/universities,

networking and working with contacts to find qualified candidates.

. Conduct new hire orientations and process documentation for salaried

and hourly employees.

. Perform investigations of employee relations and coordinate the

findings with our legal department.

. Responsible for employee online training database (LMS).

. Responsible for hourly and salaried termination process and conducting

employee exit interviews.

. Manage the employee service awards program.

. Conduct Round Table meetings to discuss employee issues and concerns.

. Conduct Six at Sixty meetings to discuss issues, training needs and

conflict/problem resolution as well as discussing meeting minutes with

HR Manager to find resolutions for issues brought up.

. Conduct weekly staff meetings for training purposes and

conflict/problem resolution.

. Coordinate annual performance reviews and assist HR Manager with

salary adjustments and increases.

. Identify and reduce co-employment with regional temporary workforce.

Manage all aspects of temporary personnel. Work with temp agency

representative on contracts, insurance and services.

. Edit payroll, revise and approve time sheets using E-Time payroll

system.

. Responsible for Unemployment Hearing and Claims. Represented the

company in the Department of Labor hearings.

. Assist in planning the Annual Budget including Worker's Compensation

and employee events.

. Responsible for completing weekly termination reports to Operations

Manager.

. Audit all overtime on E-Time and meet with supervisors and manager to

discuss reasons for and options to reduce overtime.

. Prepare interview guides for hiring managers, which include behavioral

based interview questions for hourly and salaried positions.

. Manage Immigration documentation and complete audits on I-9 paperwork.

. Supervise employees and office operations.

. Manage Pension paperwork (IND81R) for hourly employees and assist

retirees with paperwork.

Skills Summary

. Hodes IQ

. Citrix Systems

. ADP EHS & E-time

. Maintenance Coordinator/NOCTI testing

. Microsoft Office 2003

. Internet Explorer

. Windows 95, 98 and XP

. Adobe Reader and Writer

Certifications and Training

. OSHA Training - OSHA Record Keeping Certification

. Situational Frontline Leadership Certification

. Worker's Compensation Training Certification

. Immigration Training/EVP

. Certification on FMLA, STD/LTD, & Worker's Compensation

. Safety Training and Orientation Certification

. Crucial Confrontation Certification

. Hourly and Salary Recruiting

. HELMS Certification

. Certification in Employee Relation & Sexual Harassment Trainer

. Target Selection Administrative Trainer Certification

. HACCP Certification

. ADP and AS400 Training

Affiliations

. 04/02/08 - Present Foothills of GA SHRM Member of SHRM

. 1/2008-5/2009 - United Way Volunteer Cabinet Member

. 5/2009-Present - St. Vincent de Paul Volunteer St.

Matthew Catholic Church

Languages

. Spanish (Fluent-Full Knowledge)

References

J. Robert Coleman

112 Ossabaw Lane

Leesburg, GA 31763

May 14, 2009

Dear Sir or Madam,

I would like to recommend Fran Bullard for your consideration for the position

you have advertised.

I have worked with her for several years in the past, and have found her to be

honest, sincere, and ceaseless in her desire to perform well in her work.

Specifically, she was my Human Resources department in a manufacturing facility.

While her title was "supervisor", due to our management structure, her function

was that of an HR manager.

In her capacity in our Human Resources Department, she was a confidant for our

employees when appropriate, an advisor when warranted, a firm hand when

necessary, and a professional always. Our management team and our hourly

employees always knew that Fran would be their fiercest advocate when support was

necessary, but that she would also expect them to stand up and carry weight when

they should.

Fran's work ethic is excellent as is her knowledge of screening and hiring

practices. She would quickly become a valued member of any team. Should you

feel the need to call me to answer further questions, I would be more than happy

to speak with you one on one. You may feel free to reach me on my cellular phone

at 229/328-7161.

Sincerely,

J. Robert Coleman

Larry S. Eisenberg

Director of Research and Development

Wayne Farms LLC

678-***-****

May 14, 2009

Dear Sir or Madam:

I have known Fran Bullard for almost 5 years and during the time that we worked

together at Wayne Farms LLC I found her to be totally dedicated in her role as HR

Manager at our facility in Oakwood, Georgia. In Fran's capacity as HR Manager,

she had to deal with the day-to-day issues that arise in a production facility

environment, and she handled these tasks with a sincere appreciation for the

needs of the personnel and the company.

I strongly recommend that you consider Fran for the position in the Human

Resources Department, as she has excellent interpersonal and organizational

skills, which she will use effectively in this role.

Yours truly,

Larry S. Eisenberg

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