Customer Service High School

***** *********** ******* #*** *** Diego, CA *****

( 8 5 8 ) 3 9 7 - 11 5 1 • S H A R P E L 2 @ U N LV. N E VA D A . E D U

L AT O YA S H A R P E

OBJECTIVE

Seeking a position as an Instant Return Representative

E MPLOYMENT

June 2009 – February 2010 Advantage Rent-A-Car San

Diego, CA

Customer Sales Associate

Greet and engage customers, complete rental and return

•

transactions expeditiously, provide information regarding optional coverage’s,

upgrades, and fuel options, as well as resolving complaints and ensuring

overall satisfaction.

November 2007-December 2008 Enterprise Rent-A-Car Las Vegas, NV

Customer Assistant Representative, Senior

Participated in the Management Trainee Program in the second largest

Enterprise within the company. Deliver superior customer service, make

crucial business decisions in a short amount of time to assure customer

satiation and benefit the branch, and help train other members in our

Enterprise.

October 2004 - December 2007 Vegas Black Book Las Vegas, NV

Phone Representative

Answer inbound calls for general inquiries like pricing and scheduling,

respond and book inquires, and follow up with customers to assure

satisfaction.

September 2003 - February 2004 California Pizza Kitchen Las Vegas, NV

Hostess

Make every person feel welcome at the door, greet and seat guests and

always invite them back, monitor the flow of restaurant’s seating and help

assure quality of service.

January 2003 - June 2003 Holiday Inn Express San Diego, CA

Receptionist/Intern

Accommodate hotel guest by registering and assigning rooms to guest,

making and confirming reservations, and collecting payments from departing

guests.

EDUCATION

August 2008 – June 2009 University of Nevada, Las Vegas Las Vegas, NV

Bachelor Degree in Progress

Basic Undergraduate Courses

March 2004 - June 2004 Academy of Hair Design Las Vegas, NV

Nail Technology

Safety & Sanitation, Manicuring, Massage, Polishing, Tip Application,

Wraps, and Sculptured Acrylics

September 1999 - June 2003 Lincoln High School San Diego, CA

High School Diploma

Basic High School Education, AVID, Cheer, Choir

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