Customer Service Technician
Resume:
Ln. 540-***-****
Charlotte, NC E-mail
ol.com
Stephanie Foster
Objective To find full time employment with a reputable
company that will provide an opportunity for me to
grow in the field of business and customer service.
Education
Kaplan University, Online program, July,
2010-present: Public Administration and Policy
Virginia Western Community College, Roanoke, VA,
Fall 2005-Spring 2006: General Studies
Abeka Academy Home school, Pensacola, FL,
Graduated June 2003
(Upon completion of the above home school program,
I obtained my Virginia GED as certification.)
Work experience
Anthem Blue Cross Blue Shield Federal Employee
Program, Roanoke, VA, January 2009-June 2010
Customer Care Representative
Federal Employees Insurance Department
As a Customer Care Representative, I was
responsible for processing inquiries from our
members regarding their health insurance coverage.
These inquiries may consist of: policy coverage,
investigating the status of claims, verifying
coverage for procedures from health care providers,
and eligibility for coverage. All customer contact
must be recorded in their files for future
reference. A good portion of my time was involved
in research and problem solving. I had to
communicate any and all information back to the
member in a professional and courteous manner, in a
timely fashion. To keep all work related matters
completely confidential.
Furry Friends Veterinary Clinic, Vinton, VA, May
2004-January 2009
Client/Patient Care Representative
Responsibilities included answering telephones,
filing patient/client charts, assisting
veterinarian, worked directly with clients to meet
their needs as well as the needs of their pets, and
patient care (including daily treatments and
husbandry). I would often take radiographs, get
References blood work from patients, and assist in surgery. I
frequently ran patient lab work and was asked to
prepare patient charts for referral. I would often
be asked to run company errands, including bank
deposits. I was also asked to participate in new
employee interviews and training.
Southern Hills Animal Hospital, Roanoke, VA,
June-October 2003.
Animal Care Attendant/Technician
Responsibilities included answering telephones,
assisting veterinarian and veterinary technician,
worked directly with clients to meet their needs as
well as the needs of their pets, patient care
(including daily treatments and husbandry). I was
also asked to participate in new employee
interviews and training.
Gina Zimmerman Lane 540-***-****
Melanie Crovo, DVM 540-***-****
Beth Lawrence 540-***-****
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