Customer Service Sales
Resume:
Janon Watkins
*** ******* **. #**, ********* Ga. 30274
**********@*****.***
CUSTOMER SERVICE PROFESSIONAL
More than 15 years successful experience in customer service and
Profile •
support with recognized strengths in account maintenance, problem
solving and trouble shooting, sales staff support, and
planning/implementing proactive procedures and systems to avoid
problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using Dell systems; Microsoft
Office Suite and Icoms
3. Ability to train, motivate and supervise customer service
employees.
4. A team player, acknowledged as “Total Quality Customer Service
Professional.”
Increased customer retention drastically.
Synopsis of Achievements •
1. Retained numerous key accounts by utilizing persuasion/mediation
skills.
2. Received Gold Customer awards 7 years in a row.
Cox Communication, Warner Robins, GA 2006 – 2010
Employment
Retention Specialist
1. Trained Retention Representatives in protocol for handling dissatisfied
customers.
2. Uses skills to retain current customers and services by explaining
features and benefits. Conducts phone based surveys and follow up on
direct mail pieces.
3. Recommends potential products or services to management by collecting
customer information and analyzing customer needs
4. Contributes to team effort by accomplishing related results as needed.
Cox Communication, Las Vegas, NV 2003
2006
Customer Service Representative
5. Support sales reps in opening new accounts and upgrading existing
service.
6. Quickly and effectively solve customer challenges.
7. Maintain quality control/satisfaction records, constantly seeking new
ways to improve customer service.
Resolving all issues in all areas of billing and customer service. 1997 2003
8.
9. Troubleshooting technical problems with digital and internet service.
Medco Health Solutions, Las Vegas, NV
Order Entry Managed Care Representative
10. Responsible for fielding calls from patients regarding use of their
medications.
11. Responsible for incoming doctor calls regarding misfills, lost orders, new
prescriptions and fax verifications.
12. Entered prescription information into computerized database system.
13. Make outgoing calls to physicians or patients to verify or make changes
to medications.
14. Accounts receivables duties included posting payments, updating ledgers,
sending out billing statements and reconciling paid accounts.
Dr. Leonard Faustina, DDS, Las Vegas, NV 1993 1997
Dental Auxiliary
15. Responsible for assisting the dentist in all areas of dentistry.
16. Front office duties and insurance processing.
17. Ordered dental supplies and maintained all work areas.
18. Demonstrated infection control to OSHA standards and patient standards.
Education
19. Heritage College Pharmacy 2004 2005
Technician Program 1997 1999
20. Managed Care and
Customer Service Training 1993 1994
– Medco Health Solutions 1980 1983
21. American Academy for
Career Education for Dental
Assisting
22. East St. Louis Lincoln Sr.
High School
References Furnished Upon Request
Contact this candidate