Customer Service Representative
Resume:
Laura Ruddick
Santa Claus, IN 47579
Cell phone 812-***-****
Email address: ***********@*******.***
Detail oriented, self motivated individual looking to obtain a challenging
position where my experience will contribute to the success of your
organization.
2004 to 3/19/10: Dorel Juvenile Group, Safety 1st, Cosco Home and Office
Products, Columbus, IN 47202
National Account Customer Service
. Created and managed 129.7 million dollars or 24% of the organizations
orders.
. Maintained accurate pricing files, detailed change orders and
tracking information.
. Handle new customer setups, EDI files and Customer profiles.
. Generated customer scorecards and reports.
. Followed customer specific procedures.
. Sent out samples and catalogs as requested.
. Responsible for technical and administrative support via phone and
personal conferences with internal and external buyers.
. Resolved deductions, resulting in paybacks of more than 50k.
. Review forecasting and tracked component information.
. Provide Dot.com setup for numerous retail customers.
. Completed Supervisory and Management Institute from Ivy Tech
. Retail accounts handled: Toys R Us, Target, Target.com, and Bed Bath
and Beyond, CVS, BJ's.com, and handled Export and Import orders of
accounts also.
2000 to 2004: Dorel Juvenile Group, Safety 1st, Cosco Home and Office
Products, Columbus, IN 47202
National Account Shipping Planner
. Coordinated delivery of product to stores, distributions centers and home
delivery.
. Prepared time sensitive documents for overseas shipments.
. Monitored reports to verify shipments shipped complete and on time.
. Communicated issues with the appropriate traffic departments.
1999 to 2000: Pyramid Group, contracting with Home Products International,
Seymour, IN 47274
Accounts Specialist
. Resolution of disputed claims. (Non-compliance, penalty claims from
customers).
. Data entry of claims into AS400 system.
. Collected documents to dispute claims from various sources.
. Collection of items that were determined to be invalid.
1991-1998: UNISYS, Columbus, IN 47202
Customer Service Auditor
. Evaluated telephone /written inquiries based on Government
guidelines.
. Trained newly hired customer service representatives.
. Handled telephone inquiries on an as needed basis.
1992-1994: UNISYS, Columbus, IN 47202
Customer Service Representative
. Summarized and explained military benefits according to Department of
Defense regulations.
. Handled confidential information on a daily basis.
. Answered between 85-90 calls daily.
. Attended Dunn and Bradstreet customer service seminar.
. Attended Total Quality Management seminar.
Professional Training
AS400 Escan
JD Edwards ERP
Remote Email 10 key experience, 10k per hour
Outlook Management and Supervisory Institute
Certificate.
Microsoft Excel
Microsoft Word Anatomy 101 and 102 classes
completed
EDI / ASN
855/869/ 870/ 810 documents.
Contact this candidate