Richard Donnell

*** ****** **** **., *********, TN 37076

Home: 615-***-**** Email: abkb8j@r.postjobfree.com

OBJECTIVE: To secure a midlevel position in the Information Technology

field.

TECHNICAL SKILLS

1. PC hardware/software troubleshooting and repair

2. Network support

3. Internet Connectivity

4. Installation and administration of the following:

A Windows 2000 Professional

B Windows XP Professional and Home

C Linux-Fedora Core, Mandriva, Ubuntu

Education

August 2003-December 2004, High-Tech Institute, Nashville, TN

Associate of Applied Science, Computer Networking and Information

Technology

August 1983-December 1989, Middle Tennessee State University

Bachelor of Science in Recording Industry Management, minor in Electronics

Certifications

September 2004, A+ Certified

December 2004, Network+ Certified

Experience

July 2010-Present

Robert Half Technology

Reimaged several Dell notebooks and took inventory of several old

systems because the leases had run out on them.

Reimaged several HP desktops.

August 2010-present

Ebryit

Assisted in the deployment of dell systems at MTSU; went in and

renamed computer names; joined domains; did gpupdate on the new systems;

installed printer drivers and setup the automatic logon scripts on every

new system.

April 2010

Genco

Repaired and tested Dell notebooks.

April 2009-April 2010

Asurion Repair Center

Tested and Repaired gaming consoles (Xbox360's, PS3, PSP, and

Nintendo DS lite).

August 2007-April 2009

Independent Contractor

Moved several hundred office pc's from one location to another.

Exchanged and performed file transfers from IBM to Dell notebooks.

Repaired and performed quality control for HP and Compaq notebooks at

Quanta Manufacturing.

Repaired gaming consoles.

May 2007-July 2007 Dell Computer

HelpDesk Support/XPS systems

Troubleshoot software and hardware issues.

Provided customer with solutions to fix their issues.

Dispatched replacement parts and technicians as needed.

HelpDesk Sales/Customer Service

Answered customer issues in an inbound call center environment

Determined whether issue could be resolved by HelpDesk Support.

Sold service contracts to customers

Facilitated customer retention efforts and provided refunds for

eligible service contracts.

2000-present Self-Employed

PC Technician

Built and upgraded IBM-compatible computers from components.

Performed printer and peripheral installation and maintenance.

Designed and installed local area networks(LANs)

Installed wired and wireless networks.

1998-2005 State of Tennessee

Camera Machine Operator

Transferred tiff images from cd's to 16mm film, using Digital Archive

Writer.

Operated 16mm and 35mm cameras.

Performed accurate data entry using Microsoft Excel.

Salary Requirements

$25,000-$35,000/year

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