Manager High School
Resume:
Alana Judea Dowdell
*** ****** ***** ********, ** 31907
**********@*****.***
______________________________________________
EDUCATION
**** – Graduated with a Master in Business Administration (MBA) from Troy State University
with a GPA of 3.6.
2005 – Graduated with a Bachelors Degree in Business Management from
Columbus State University with a GPA of 3.05.
1997 – Graduated with a College Prep and Vocational Seal from Shaw High School.
WORK HISTORY
Total System Services (TSYS) October 2007 to Present
1600 1st Avenue, Col., 31901 706-***-****
Process Control Specialist II – TCI / ProphIT (promoted to this position)
• Gained knowledge of the ProphIT application and various environments involved in the
migration process.
• Receives migration requests from Client Care or Delivery Manages via on-line methodology.
• Identifies potential impacts and follows appropriate methodology for communicating impacts.
• Verifies code is ready for migration, schedules and facilitates the migration coordination
meeting, manages the code migration call and assists in resolving migration issues.
• Insures successful migration of code to all appropriate locations within the specified outage
window time.
• Documents all issues that occur during migrations and conduct Post Implementation Review
meetings to review issues and discuss remediation.
• Maintains all version and build tracking documentation as it relates to specific environments
for audit.
Total System Services (TSYS), August 2006 to October 2007
7101 Stone Mill Drive Building 200, Col., 31909 706-***-****
Team Leader / Supervisor – Card Services
• Review daily production assignments including workload and time estimates.
• Delegate and assign specific work to 17 individual team members, based on prioritizing daily
work to ensure quick turnaround times to meet departmental standards.
• Assists manager in human resource responsibilities to include (payroll, time clock data,
company benefits), and enforcement of company policy and procedures.
• Performs departmental activities to enhance and maintain team members morale. Demonstrates
and promotes a positive work environment.
• Assists manager in the interviewing process and assists in the decision to hire the most
qualified candidate for the position needed.
Total System Services (TSYS), 2003 to August 2006
7101 Stone Mill Drive Building 100 Col., GA 31909 706-***-****
Senior Operator (promoted to this position in Documail)
• Supervises, trains, and develops team members.
• Has daily communication with team members.
• Supports daily workflow and fully understands safety requirements.
• Schedules resources to ensure uninterrupted workflow operations.
• Processes rejected statements daily.
Total System Services (TSYS), January 2000 to 2003
Machine Operator II (Documail)
• Operate and maintain machines involved in the TSYS production process.
• Make sure trays are being separated to the right pallet as well as the correct D&R tags are being
placed on the trays.
• Load sleeves properly and strapping material on all strappers.
• Load and unload materials and items involved in the production process using an electric pallet
jack.
• Troubleshoot basic problems that may occur.
SKILLS / STRENGTHS
Knowledge of the ProphIT application and various environments involved in the migration
process. Some knowledge of TS1 and TS2 packets and screens utilized by ProphIT.
Computer skills with experience in Windows-based software, which includes
Microsoft Word, Excel, Visio, and PowerPoint.
IBM Lotus Notes, Service Center, Test Director
Excellent verbal, written, and interpersonal communications skills
Positive attitude, takes initiative, and accepts responsibility
Manage time productively and is multitask oriented
Listens well / utilizes information; shares ideas and information
Able to work independently, very organized, and discrete
Analyzes information for routine problem resolution
Work well with others and individually
Reliable and self motivating
References are available upon request
Contact this candidate