Customer Service Sales

Mark Jackson

*** ******* ***** **

Atlanta, Georgia

Mobile: 678-***-****

Home: 678-***-****

abkb7i@r.postjobfree.com

SUMMARY OF QUALIFICATION

• Established record of implementing solutions to managerial and operational issues

• Effective Written and Verbal Communication Skills with Organization and External Clients

• Demonstrated Ability to multi task while providing Support to Organization

• 6+ years Experience in Accounting in the areas of auditing, accounts receivable, and collections

• Dedicated and self motivated individual offering a solid 3 year background in sales, quality customer services, and inventory

management, with extensive experience in the retail industry

• Proficient in Windows 98/XP, Microsoft Office Suite (Word, Excel, Access), Adobe Photoshop, and the Internet.

• Work Well both independently and as a contributing member of the team. Consistently awarded additional responsibilities,

with a proven record of achievement in meeting and exceeding customer and employer needs.

PROFESSIONAL EXPERIENCE

AIMCO Properties (September 2008 January 2009)

Community Support Representative, Real Estate Leasing Agent Atlanta, Georgia

Processes leases, prepares correspondence, surveys customers and fulfills customer needs to ensure

Customer Satisfaction.

• Preparing purchase orders, coding and processing vendor invoices for payment

• Send documentation to Corporate Office and following up on vendor payment inquiries

• Assisting in the management of efficient operation of the property consistent with Loss Prevention and Corporate Office

policies and procedures, even during understaffed periods.

PRG Schultz (January2002 June 2007)

Audit Assistant II, Shared Services Department –Atlanta, GA

Assist Auditors in their efforts to locate and validate recoveries for our clients

• Independently initiates and compiles vendor and supplier correspondence

• Tracks audit tasks

• Retrieves client/buyer material/records, formally writes applicable claims, and may manage claims through the

approval process as directed by the Auditor or Senior Auditor

• Choose supplier to audit from previously compiled listings for a review of transactions for various claim types. Then

audits various claim types using independent decision making capabilities for previously selected suppliers.

• Presented and prepared reports of the finding to the management and supervisory staff.

• Retrieve & review supplier paper to determine audit potential

• Creates and maintains a schedule for a total balance left due from the supplier

• Edits and makes necessary adjustments to the schedule for accuracy

• Examines electronic data and paper data for supporting documentation to include with each claim.

• Assembles claims with appropriate supporting backup (electronic and paper) and submits the claim for processing

• Corresponds with the supplier for any question or explanation required.

• Reviews client information: contracts, invoices, purchase orders, shipping documents, and download printouts.

Document Technologies (December 1999 – October 2001)

Driver/Courier, Legal Services Atlanta, GA

Provide quality service to customers to ensure their continued interest in using DTI services.

• Educate customers on capabilities and services provided by DTI

• Create and maintain positive relationships with customers

• Obtain accurate job specifications from customers

• Complete work orders

• Pick up jobs from clients

• Deliver finished jobs with invoices to clients

• Deliver perks to clients and prospects

• Properly assess and price jobs

Mark Jackson

Bureau of Labor Statistics (October 1997 – July 1999)

Data Collector, National Compensation Survey (NCS) Atlanta, GA

Provided comprehensive measures of occupational earnings, employment cost trends (ECI, ECEC) and benefit

Incidence and detailed benefit provision.

• Collects data on benefit incidence (the percentage of workers with access to and participation in employer.

Provided benefit plans) and detailed benefit provisions

• Availability, plan provision, and employee cost (i.e., required employee premiums for insurance or required contributions)

data are published for various benefit categories.

• collects limited data on over 20 emerging (or nontraditional) benefits such as child care assistance, flexible workplace, long

term care insurance, employee assistance programs, subsidized commuting, and stock options .

GE Capital (May 1995 – August 1997)

Customer Service Representative, Financial Services Operations – Atlanta, GA

Interviews customers to obtain financial information and explain services available; help customers resolve account

Problems.

• Answers inbound calls from stores and customers regarding all facets of their credit card account

• Resolve credit inquiries on new accounts and authorize sales on existing accounts

• Sales of credit related products

• Demonstrated proficiency in multi functional work processes and have knowledge of all departments and branches

including; Collections, Risk/Authorizations, payment processing centers, etc.

• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction

• Responsible and held accountable for effecting change to increase efficiency.

• Maintain and improve customer/client relations. *Utilizes telephone, CRT, photocopier, fax machine and calculator

• Continuous maintenance of customer profile via PC, as a result of written or verbal requests from customers.

US Postal Service (November 1993 – April 1995)

Mail Processor, North Metro Branch – Duluth, GA

Prepare mail for distribution at post offices and at mail processing center's

• Operate and monitor automated mail processing equipment and manually sort mail

• Load and unload postal trucks and move mail with forklifts, small electric tractors, or hand pushed carts.

AT&T Corp (August 1990 – November 1993)

Account Representative Associate (Wind back Division), Inbound Telecommunications Atlanta, GA

Account Representative Associate responsible for operation and performance of Consumer Long Distance Services, domestic and

international.

• Cross trained to handle Billing, Collections and Customer Service calls.

• Responsible for retention and acquisition of new and existing customers.

• Updated account information for billing purposes

Account Representative (August 1990 – November 1991), Outbound Telecommunications

• Responsible for calling customers to sale AT&T Long Distance products and services.

• Contacted new and existing customers to confirm orders and satisfaction with services.

• Updated account information for billing purposes

US Navy (August 1985 – August 1989)

Operation and Intelligence Specialist (USS England CG22), Intelligence Division Atlanta, GA

Responsible for collating and evaluating a range of combat information to command stations, so that key tactical

decisions can be made.

• Utilize surveillance equipment, including high spec radars and digital consoles, that allows them to interface directly with the

military combat system

• Uses radiotelephone devices to transmit coded or plain voice messages, and uses the intra ship communications network to

transmit key strategic command

• Helps plan emergency maneuvers if a marine has fallen overboard, as well as general search and rescue operations. An

operations specialist makes recommendations on future strategies to my Commanding Officer, Tactical Action Officer or any

senior commissioned officer,

Aid with a ship's navigation

•

Mark Jackson

PART TIME EXPERIENCE

Mt. Cavalry Baptist Church (February 2002 September 2008)

Security Officer Atlanta

Responsible for the oversight of the safety and security of the Church. Guard, patrol, and monitor the premise to prevent

theft, violence, or infractions of rules. Also involves insuring that the building is properly locked and that no unauthorized

personnel are in restricted areas.

VOLUNTEER EXPERIENCE

Lindley Middle School

School Volunteer for Special Events 2009 Current Lindley Middle School Cobb County

Worked with students and academic staffing assisting to coordinate and manage game day, dance recitals, and parent

abstinences programs.

SOFTWARE

• •

Advanced VISIO Advanced Word SharePoint Database

• •

Advanced PowerPoint Windows XP Advanced EXCEL

• •

Advanced Outlook Adobe Acrobat Writer 6.0 ACCESS

EDUCATION

Strayer University, Enrolled 2008-Still Attending

Major: Accounting

Concentration: Business Management

Minor: Computer Information Systems

References Available Upon Requests

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