Helen Jones

503-***-****

abkb79@r.postjobfree.com

**** ** **** *** #***, Portland, OR 97209

Objective

I am at my best working in an administrative or operational capacity with a

focus on support, helping with direction and accomplishing tasks and

projects. I enjoy working with people, managing priorities and problem

solving, organizing and scheduling, communications, and continuous learning

and challenges.

Skills Summary

Successful use of skills for administration and operational support

includes:

. Organization

. Prioritization

. Planning

. Communications

. Customer service

. Marketing design

. Analysis/Research

. Project management

. Outreach/Sales

Experience Summary

Administration: Executive assistant providing support for correspondence,

communication, meetings, calendaring and forecasting, projects, travel

arrangements, event planning and interface with executive team to track

priorities and provide continuity. Streamlined/fine tuned communication and

time management. Promoted into Operations.

Operations: Accounts receivable support, contract compliance, equipment

order and installation for hardware and software, liaison between

administration and sales. Managed multiple priorities, worked to a high

level of expectations, continuously learned new processes and information

and worked across the organization to accomplish goals.

Project Management: Completed "train-the-trainer" program in basic project

management, team processes and principles and provided instructional

delivery of training courses to a broad base of clients in the U.S.

Sales/Customer Service/Marketing: Initiated phone calls and meetings with

companies and individuals to initiate interest and adoption of programs,

services and products. Developed long-term client relationships to build

awareness, provide information and education. Certified in Customer Service

training and used skills in all aspects of work experience. Developed

marketing and designed sales presentations using PowerPoint; created real

estate marketing materials using Publisher; researched, designed and

developed newsletter articles; as a team member created helped create

profiles and branding for a real estate team; developed marketing flyers

and brochures and collateral for home sales.

Work History

Hoyt Realty Group and Realty Trust Group, Portland, OR 2006-2009

On-site broker involving all aspects of marketing and sales of high-rise

condos in Portland's Pearl District. Provided marketing, sales and escrow

management for home/condo sales transactions in the Portland Metro area.

Development Dimensions Int'l, Pleasanton, CA/Portland, OR 2000-2007

Consultant and business developer responsible for selling and

implementation of a wide range of human resource training and coaching

solutions targeting levels from CEO to workforce development. Received

certifications for instruction of DDI's selection and hiring process,

customer service and facilitator/instructor training.

Project Mentors, Inc., San Francisco, CA 1998-2000

Sales consultant and classroom facilitator/instructor of training programs

in project management and team curriculum. Created new and expanded

existing business throughout the U.S.

IBM Corporation, Oakland, CA and Los Angeles, CA 1996-1998

Correspondence assistant: supported a staff of 40 sales and systems

engineers with responsibility for generating technical proposals, plans,

budgets, forecasts and client correspondence. Promoted to Executive

Assistant attached to the Western Region area manager and also functioned

as liaison with all executive staff for priority tracking and continuity.

Promoted to Operations. Provided operational support for accounts

receivable, consignment, contracts, ordering and installing equipment and

software, and promoted to marketing representative selling to individuals

and small businesses.

General Competencies

. Communication: meeting participation, telephone support, person-to

person client support and problem solving; general written

correspondence.

. Analysis/Research: Ability to research and assess data and

information to evaluate and structure actions and tasks to achieve

goals.

. Responsible and self-starting; commitment to promoting the

effectiveness of self and others.

. Computer skills include MS Office suite - Word, Excel, Outlook,

PowerPoint, Publisher, RMLS

Education

B.S., Business Management, Pepperdine University, CA.

Additional Training:

Broker Licensing, OR Facilitator Training, DDI

Corporate Sales, IBM Targeted Selection Interviewer Certification,

DDI

Vertical Industry, IBM Project Management Facilitator

Certification, Project Mentors

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