Customer Service Sales
Resume:
Jessica Rebrovich
Fort Wayne, Indiana 46814
EDUCATION:
Indiana University-Purdue University Fort Wayne, Fort Wayne, IN
Bachelor of Arts in English and Media Communications, minor in
Journalism
Anticipated Graduation: Fall 2011
Ivy Tech Community College, Fort Wayne, IN
Associate of Arts Degree in English and Media Communications
Transferred: Jan 2010
Joliet Junior Community College, Joliet, IL
Transfered: 2008
EMPLOYMENT EXPERIENCE:
Receptionist: Cox Chiropractic, Fort Wayne, IN Oct
2008-Present
- Attending to patients
- Answering phones, taking messages, & scheduling appointments
- Creating orders & scheduling MRI's, MRA's, CT scans, etc. for patients
- Creating/Filing charts
- Copying/Faxing
- Creating letters and reports as requested
- Created bi-weekly/monthly newsletter
- Collecting and filing insurance information into the computer system
- Electronically filing claims to insurance companies
- Ordering products & supplies over the phone & online for the office
- Medical Transcription
Customer Care Associate: Centennial Call Center, Fort Wayne, IN April
2008-Oct 2008
- Customer Service, Greeting Customers, Sales
- Taking Payments over the phone by credit/debit/check
- Transferring Customers to Departments
- Selling/Adding/Removing Features on Accounts
- Checking Bills & Explaining Procedures
- Updating Contracts and Noting Accounts
Kid's Room/Front Desk: Cardinal Fitness, Channahon, IL Sept 2005-Oct
2007
- Childcare, Cleaning
- Customer Service, Greeting Customers, Sales,
- Checking In Members into Computer System
- Answering Phones & Taking Messages
Correspondent Writer: Morris Daily Herald, Morris, IL Feb
2007-July 2007
- Wrote Articles for this local Newspaper
- Scheduled/Conducted Interviews
- Supplied with photographs taken on a digital camera
VOLUNTEER:
Aboite & About, local monthly newspaper Oct 2008-
Present
- Wrote Articles for this local Newspaper
- Scheduled/Conducted Interviews
- Supplied with photographs taken on a digital camera
SKILLS:
Computer
Experienced with Microsoft programs
Type 85 words per minute
Experienced in listening/typing dictations
Completed a Microsoft Office college course, summer of 2007
Completed a Medical Terminology college course, spring of 2010
Basic
Friendly, love to work with people
Detail orientated
Organized
Experienced in: reception work, answering phone calls and taking messages,
scheduling appointments, dealing with customer complaints from both content
and irate customers
REFERENCES:
Professional References:
Karl Cid, Cox Chiropractic Office Manager
Matt Ellsworth, Centennial Wireless Supervisor
John and Diana Hicks, Cardinal Fitness Owners
Donna Bricco, Cardinal Fitness Supervisor
Mark Malone, Morris Daily Herald Editor
815-***-**** ext. 2057
Other References:
Karen Roesler, former Co-Worker
Whitney Wassell, former Co-Worker
Kelsey Pospisil, present Co-Worker
Angela Mills, friend and former Co-Worker
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