Customer Service Administrative Assistant

Mitchell L. Haeberle

*** ********* **.

abkb6f@r.postjobfree.com

Louisville, KY 40207 (502) 338-

6548

Objective To secure a job in the area of marketing in order to contribute

my skills in communication, customer service, and market

research

Education DePaul University, Chicago, IL

November 2009 Graduate

B.S. in Marketing

Work Experience

The Institute of Cultural Affairs in the U.S.A., Chicago, IL

May 2010-June 2010

Online Marketing Intern

. Worked with Director of ICA and other staff to produce online

marketing initiatives

. Maintained and promoted the ICA's Facebook, Twitter, and

YouTube pages and events

. Worked with Director of ICA and other staff to produce a bi-

weekly general information email blast in support of programs

and events

. Completed any other special projects as assigned

Smartblast (SB Direct), Chicago, IL July

2008-November 2008

Marketing Intern

. Researched potential clients via on-line market research and

by cold calling over the phone

. Designed digital publications for current and potential

clients by using company's design program

. Assisted sales representatives by updating current client

information into company's database and Salesforce.com to

help generate mass e-mails regarding company's promotional

ads

Target, Louisville, KY

Winters/Summers 2005-2007

Sales Clerk/Cashier (Seasonal)

. Negotiated between management staff and other team members to

resolve conflicts through team meetings

. Provided effective service by listening to guests/customers

and meeting their needs efficiently and quickly

. Utilized skills by communicating with other team members via

telephone to help guests find certain products throughout the

store

. Helped other team members display products throughout the

store by using carts, ladders, and company storage carts when

necessary

. Recognized by other team members as being detail-oriented

throughout the workplace

Dr. C. Brent Haeberle D.M.D., Louisville, KY Summers

of 2003-2005

Administrative Assistant

. Provided professional service to accommodate patients' needs

through greetings and scheduling follow-up appointments into

computer

. Filed charts of patients in a timely manner

Awards & Activities

DePaul Blue Crew Member 2005-2009 DePaul University

Intramurals 2005-2009

DePaul PLuS Program 2005-2009 Recipient of Dean's List

Award 2005-06

Member of Lime Connect 2008-2009

Skills

Proficient skills in Microsoft Word, PowerPoint, Excel, and Adobe

Illustrator

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