Customer Service Manager

Guillermo (Guill) D. Del Castillo

**** ****** **, ******** ** 48875

Cell 517-***-****

QUALIFICATIONS:

Seventeen years of experience in leadership, client services and project management related to the sales, finance,

government and airline industry. Bilingual in Spanish.

WORK EXPERIENCE:

02/09 - Current: Driver Indian Trails

* College teams, schools, charters

* CDL

07/06 - Current: Owner Dirty Details

* Operator of business

* Car, Truck, Motorcycle detailing

* Customer Service and management

02/04 - 06/06: Sales Consultant Sawyers Pontiac

* Top 5 in sales on a monthly basis

* Extensive knowledge base of GM & Ford vehicles

* Extensive customer service training

07/02 - 2/04: Research Specialist Capital Bancorp, LTD.

* Investigate/audit financial transactions

* Nationwide research for 29 financial institutions

* Research for litigation

1999 - 2001: Customer Agent American Eagle Airlines

* Flight/ticket/claim processor

* Customer Service

* Environmental Coordinator certified

* Station terrorist/security coordinator

1996 - 1999: Shift Manager Continental Airlines

* Flight preparations

-Ticketing and baggage service

-Prepared flight and weather report for pilots

1988 - 1996: Sergeant United States Marines Corps

* Leader and Manager

* Top Security Clearance

* Highly trained in Special Ops

* Bus/Humvee license

Guillermo (Guill) D. Del Castillo

7717 Friend Rd, Portland MI 48875

Cell 517-***-****

TRAINING & EDUCATION:

Education

* Lansing Community College

- Commercial Art - 1983-1986

* Waverly High School

- Graduate - 1983

Professional

Training

* Bilingual in Spanish and English

* CDL

* Team building and Leadership

* Military - Marines Corps

* Hazardous Materials Certified

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