Customer Service Manager

Lynn M. Campbell

**** ********** **. *****

Jacksonville, Florida 32218

Phone: 904-***-****

Email: ***************@*****.***

OBJECTIVE: Obtaining a career that will offer me the opportunity to further

myself in a growing company, and opportunities to advance my skills.

QUALIFICATIONS

Excellent verbal and written skills. Suburb computer skills including

knowledge of Microsoft word, and excel.Excellent ability to multi task and

follow up skills. Excellent typing skills and moderate ten key skills. Poses

excellent interpersonal skills. I have the ability to evaluate information

and numerical data through logical reasoning, probing and questioning.

EDUCATION

1983 GED

2000 FCCJ Certification in Child Care and Management

Employment:

2006- CSR, Negotiator, Achieve Financial Security

provided customer service for a debt settlement company,answer clients

concerns and questions about the program. Negotiator, Negotiated settlements

with the creditors for our clients.

2005 - 2006 Office Manager, Truly Nolen Pest Control

Ran the office for a pest control company .Payroll, Ordering, scheduling

appointments and drivers,collections, Customer service, billing, Filing,

data entry.

2004- 2005 CSR, Emergency Debt Relief

Providing customer service to clients of a debt settlement company.

Identifying the problem and giving the solutions. Answering multi line

phones. Following up on clients files.

2002-2004 Collections and Retention, Citibank

Collections on credit cards 120 days past due. Setting clients up on payment

programs. Follow up. Retaining clients in their current credit cards or to

put them in one that meets their needs for continued use.

2000-2002 Collections, NCC

Collections for a third party agency. Collection of credit cards and

Apartments. Putting clients on payment plans that meet their needs.

1979-2000 Child Care / Director Chappell, YMCA, Mandarin Country Day

Contact this candidate