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Customer Service Administrative Assistant

Location:
Rosamond, CA, 93560
Posted:
October 04, 2010

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Resume:

Shell Porter

**** ****** ******

Rosamond, CA ***60

661-***-****

316-***-**** Cell

abkb27@r.postjobfree.com

OBJECTIVE

To obtain an Executive Assistant or Human Resources position in a

professional environment.

CAREER SUMMARY

Administrative professional with over 20 years of diverse experience

providing clerical support, office management and HR functions in fast-

paced environments.

QUALIFICATIONS

9/2009 - 1/2010 Innovative Employee Solutions - Contractor General

Atomics Palmdale, CA

HR Assistant II

Provided HR administrative support for the Flight Operations Staffing

Team. Maintained, processed and compiled a variety of confidential and

sensitive electronic and hard copy human resources records, statistics

with complete professional tact and discretion. Responded to general

inquiries and provided routine information to employees, applicants and

other authorized parties and/or agencies. Updated and maintained HRIS

including applicant tracking systems. Assisted candidates in completion

of application and other paperwork before and after interview process.

Processed new hire paperwork, conducted new hire orientation, change of

status forms, I9's and various other forms of documentation.

Coordinated background and records verification for applicants, arrange

drug tests and prepared offer letters. Supported three recruiters in a

staffing and recruiting environment. Responsible for posting

requisitions, pulling resumes for hiring managers to review, scheduling

interviews and obtaining reports and information from Smart Search HR

database. Also responsible for processing applicants travel

accommodations and expense reports.

8/2007 - 2/2008 AIRCO Group Incorporated

Wichita, KS

Executive Assistant/Personal Assistant

Maintained the Presidents calendar, screening of calls, mail and daily

administrative functions. Responsible for travel, lodging and car rental

arrangements for all employees. Handled all vendors and reviewing and

renewal of all business contracts. Ordered all promotional items for

trade shows and executed all logistics for trade show registrations,

booths and supplies. Ordered all office supplies and items needed for

onsite and offsite meetings. Responsible for all correspondence for

President and Senior Management staff. Executed all mass mailers,

Christmas cards, gifts for clients and staff. Coordinated all quarterly

meetings, Christmas gatherings and strategic planning meetings.

Responsible for data entry and database for Presidents stock brokerage

and personal accounts. Handled all of the Presidents medical

reimbursements and personal items and errands as requested.

9/2006 - 8/2007 ICM, Incorporated

Colwich, KS

Executive Assistant/Supervisor

Provided executive administrative support to the Sr. Vice President of

Engineering and five Directors. Responsibilities included composing

general correspondence, screening incoming calls and emails and taking

messages and maintaining Sr. Vice Presidents calendar. Recorded and

transcribed all staff meeting minutes. Arranged all travel itineraries

including lodging and transportation. Handled all expense reports and

budgeting needs for department. Responsible for ordering supplies for

entire engineering division including monitoring and approving budget.

Participated in weekly planning/communication meeting of Executive

Assistants and Engineering Department Assistants. Responsible for all

logistics for onsite and offsite meetings. Worked with Sr. Vice

President on quarterly bonus reviews, bonus spreadsheets information and

required HR forms. Supervised, hired, coached and mentored 12

administrative assistants. Responsible for handling all hiring needs for

the engineering division.

5/2004 - 7/2006 LSI Logic/Engenio Storage Group

Wichita, KS

Administrative Assistant 4/Benefits Administrator

Assisted the Benefits Manager as a benefit administrator/administrative

assistant. Responsible for processing paperwork for all new hires and

employees requests for changing, deleting or adding health care

benefits. Helped facilitate Open Enrollment and assisted employees with

their inquiries during this process. Processed I-9 paperwork and

supporting documentation. Traveled to California to introduce new health

and wellness program by conducting initial roll out to our employees and

providing feedback for other locations. Demonstrated professional

administrative/customer service support services for the HR Director and

Human Resources Department. Responsible for all travel arrangements,

calendar scheduling, correspondence and mail for the HR Manager and

staff. Coordinated monthly training courses, calendar and catering

needs. Organized all logistics for off-site meetings, retreats and team

building events. Responsible for recording department meetings minutes

including transcription and distribution. Conducted new hire orientation

for onsite and remote employees. Processed all new hire paperwork and

data entry into HR database utilizing Oracle and SAP applications.

Completed all check request and expense reports for department. Tracked

all employee-training records through Microsoft Access database and

Excel spreadsheets. Assisted employees with benefit questions, forms,

and general information. Responsible for reconciling all credit card

statements and department expenses. Provided all administrative support

for HR Manager and department.

11/2003 - 5/2004 Arnold Group Employment Agency

Wichita, KS

Administrative Assistant - Contractor position at LSI Logic Inc.

Demonstrated professional administrative/customer service support

services for the HR Manager and Human Resources Department. Responsible

for all of the tasks as described above with the addition of

coordinating monthly training courses for the entire organization and

preparing the training calendar. Organized all off-site meetings,

retreats and team building events. Assisted with supervising and

monitoring the workload of the part-time administrative assistant

position. This position was offered to me permanently as stated above.

10/2000 - 8/2001 Kansas Credit Union Association

Wichita, KS

Executive Assistant/HR Manager/Supervisor

Provided executive secretarial services, confidential support while

controlling, and managing administrative functions for the President and

senior management team. Coordinated meetings and made travel

arrangements for the president and other members of management team.

Maintained Presidents calendar and screened incoming calls, mail and

correspondence. Assisted President in aspects related to the Board of

Directors and Committees, including communications, agendas, and

reports. Responsible for taking and maintenance of minutes and meeting

arrangements. Organized and maintained filing systems and databases for

the organization, including legal and permanent files. Collected and

prepared information for the President's use in discussions and meetings

with credit union managers, employees and outside individuals.

Administered the organizations benefit program such as insurance, 401k,

flex plan, vacation and other benefits. Maintained benefits records and

documents necessary for implementing coverage and served as liaison with

suppliers of benefits programs. Prepared paperwork for new hires,

conducted interviews, orientation, and checked references. Responsible

for supervising the administrative assistant and meeting planner

positions. Assigned and delegated office work including mail,

duplicating projects, filing, word processing and receptionist duties.

Managed the hiring, training and coverage of these positions when

needed.

7/1997 - 7/2000 1st Pacific Credit Union

Vallejo, CA

Executive Assistant

Performed administrative duties for the CEO/President, four Vice

Presidents, the Board of Directors and the Supervisory Committee.

Maintained President's calendar along with scheduling and coordinating

all meetings and appointments. Handled all member complaints that came

to the President's attention and ensured a timely response. Responsible

for screening all calls to the President and handling them accordingly.

Responsible for recording all meeting minutes, transcription and

distribution. Completely coordinated the annual Strategic Planning

Conference, including accommodations, meals, meeting rooms, and special

activities/events. Handled all credit union travel arrangements and

conference/seminar attendance. Tracked all Visa corporate expenses and

travel vouchers for President and Board of Directors. Obtained

information and reports for monthly board packets and assembled the

packets, including updates to the agenda and personnel report.

Responsible for organizing the board meetings with refreshments and any

necessary documentation. Worked independently on the Business Plan and

distributed updates periodically throughout the year to management and

Board of Directors. In addition to working for the CEO/President,

interacted with Vice Presidents and Board of Directors. Responsible for

handling any of their administrative needs. Primary back up for the

Human Resource Administrator.

8/1994 - 5/1997 Riverside Community Foundation

Riverside, CA

Executive Assistant

Performed a variety of administrative duties involving maintaining

records, processing documents, and complying regular and special

reports. Developed procedures for office operation and assisted with

communications and public relations materials. Handled proofreading and

layout tasks. Prepared minutes from all board meetings and organized all

board packets to include agendas and special reports. Scheduled

appointments, travel plans, and seminars. Also responsible for hiring,

training and managing office personnel.

8/1983 - 5/1994 PaineWebber Inc.

Riverside, CA

Senior Sales Assistant/Wire Operator

Handled all aspects of brokerage firm functions for five top Investment

Executives. Dealt directly with clients tracking problems and

rectifying errors. Scheduled, organized, and worked seminars for

Investment Executives. Managed all administrative problems, mass

mailers, opened new accounts and prepared all necessary paperwork.

Processed account transfers, tax shelters, mutual funds, limited

partnerships, IRA accounts, pensions, custodians, and trust accounts.

Responsible for transmitting and receiving all orders and messages

through the wire. Distributed research data, and kept in constant

contact with the New York Stock Exchange, The Chicago Board of Trade,

Over the Counter Trading, Mutual Fund Department and other trading

locations. Trained for back-up Cashiering and Assistant Operations

Manager. Established and maintained a very professional, trustworthy,

and personable relationship between co-workers, clients and myself.

EDUCATION

Rubidoux High School

Riverside City College

California School of Court Reporting

SKILLS

25 years of administrative/business experience.

Type 85 WPM

Excellent customer service skills.

Experience with most office machinery.

Proficient with Windows XP, Microsoft Project, Microsoft Office Suite

including Word, Excel, PowerPoint and Outlook Express.

Familiar with Microsoft Access.

Familiar with Smart Search, SAP and Oracle applications in HR database

capacity.

Knowledge of modern office methods and procedures, filing, telephone

techniques.

Excellent English usage, spelling, grammar, and punctuation.

Assisted with organizing and planning annual meetings and chamber

mixers.

Human Resources Administrative & Benefit skills.

Extremely professional and people oriented.

Member of Executive Women International 2004

Member of SHRM 2006

References submitted upon request.



Contact this candidate