Customer Service Manager

Location:

Posted:

October 04, 2010

Jamie J. Horne

Email: abkb1z@r.postjobfree.com

Professional Experience

Aaron’s Inc., Birmingham, AL Aug 2008- Present

Product Technician

1. Maintain log of delivery schedules and location notes for management review

1. Process and deliver merchandise daily to customers in the Birmingham metro area

2. Practice careful defensive driving techniques- 2009 safe driving award recipient

3. Contact customers regarding expired leases and delinquent accounts

4. Conduct weekly inventory and investigate discrepancies

5. Assist customers on the showroom floor

Gamestop Inc., Birmingham, AL Nov 2007- Jul 2008

Assistant Store Manager

1. Drove sales by hosting in store game demonstrations and calling preferred customers

2. Assisted customers with product selection, purchases and returns

3. Partnered with store manager to develop inventory control guidelines

4. Trained and developed new sales associates

Bancorp South, Birmingham, AL Dec 2006- Aug 2007

Back- up Vault and Drive- through Teller

1. Processed transactions accurately and efficiently in accordance with bank policies

2. Executed successful marketing strategies targeting and developing new accounts

1. Addressed customer inquiries and referred to appropriate channels for resolution

2. Provided training and delegated task to the new hires

3. Initiated customer service contact calls

Compass Bank, Birmingham, AL Feb 2005- Oct 2006

Back- up Head Teller

1. Processed deposits, withdrawals, loan payments, ATM and night deposit transactions

2. Completed over/short adjustments and sent totals to operations department

3. Obtained referrals and participated in sales campaigns

4. Answered incoming customer account inquiries

5. Balanced vault and ordered money

Education

Woodlawn High School, Birmingham, AL May 2004

Advanced High School Diploma GPA 3.45/4.0

Computer Skills

Microsoft Office Suites (Word, Power Point, Excel), Outlook