Customer Service Sales

Rick Featherstone

*** ***** **** - *********, ** 84010

E-mail: abkb1v@r.postjobfree.com Mobile: 801-***-****

Customer Service Professional

Results Driven Communicator Technical Writing

Experience

Internet Knowledgeable Detail Oriented Marketing

WORK EXPERIENCE

Sherwin Williams - Customer Service Support

2006 to 2010

Project Coordinator Advertising

Public Relations Promotional Experience

Conflict Resolution Floor Sales

Customer Retention Product Selection

Cashier

CBI Security - Protection Services

Discover Card - 2005 to 2006

Credit Card Fraud Asset Control

Product Procurement Plant/Employment Security

Overstock.Com

Theft Control Postal Security

Employee Safety Merchandise Protection

Crowd Control

Convergys Inc - Technical Support

HIPPA Regulations Pharmaceutical Diagnostics 2002

to 2005

Quality Services Integrity of Customer's Information

FDA Regulations Written Policy and Procedures

Stones Kenpo Karate - Owner / Operator 2002 to

Present

Experienced Manager Financial Records

Customer Relationship Customer Retention

Revenue Building Marketing

ACCOMPLISHMENTS

. Skilled at building relationships of customer trust.

. During a Sherwin Williams's recent "secret customer" test, I was

recognized with an "Outstanding Customer Service" award.

. Participated in an initiative to grow store profit with an emphasis on

"add-on" sales, which resulted in "increased sales per customer " by 15

%.

Education: Associates in Interpersonal Communications, Brigham Young

University

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