Customer Service Administrative Assistant
Resume:
JENNIFER SIERRA
Cape Coral, FL 33909
Phone: 239-***-**** abkb18@r.postjobfree.com
OBJECTIVE
To seek an entry level position in healthcare utilizing my customer service, clerical, and medical office
education and skills.
EDUCATION
Medical Office Skills Program, High Tech Center Central, Fort Myers, FL
Certificate to be awarded upon completion in November 2010
• •
Medical Terminology Microsoft Office Computer Applications
• •
Medical Manager Software Medical Front Office Operations/HIPAA
• •
Heartsaver AED/CPR Certification Medical Billing and Coding
• •
ACT Domestic Violence Certification HIV/AIDS Certification
• OSHA Certification
Camden County College, Blackwood, NJ 2003-2004
Wilma Boyd School, Pittsburgh, PA 1993-1994
CUSTOMER SERVICE & ADMINISTRATIVE
17 years experience including:
• •
Respond and direct incoming phone calls Assess customer needs and assist
• •
Troubleshoot and resolve customer Networking with customers via
complaints and concerns phone/fax/email
• •
Providing administrative support for Establishing and maintaining filing
multiple departments systems
• Greeting customers
PROFESSIONAL SKILLS
17 years experience including:
• •
Fluent in English and Spanish Operating a multi-line phone system
• •
Completing cash transactions Balancing cash and credit transactions
• •
Familiar with Microsoft Word, Outlook, Operating copy / fax machines and
Excel, SHARES, AMADEUS, SABRE, scanners
PowerPoint, Internet
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PROFESSIONAL EXPERIENCE
CONTINENTAL AIRLINES, Fort Myers, FL / Newark, NJ 2006 – Present
Passenger Service Agent
GOGO WORLDWIDE VACATIONS, Mahwah, NJ / Voorhees, NJ 2004 – 2006
Reservations Agent
SPRING OAK ASSISTED LIVING, Berlin, NJ 2002 – 2004
Administrative Assistant
CLUB ABC TOURS, Bloomfield, NJ 2000 – 2002
Member Services Agent
Group Air Coordinator
NATIONWIDE TRAVEL, Jersey City, NJ 1996 – 2000
Travel Agent
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