Manager Customer Service

Kelly Rickert

**** ****** ***. ********* ** 717-***-****

abkb0p@r.postjobfree.com

SUMMARY

< Well developed organizational skills

< Multi-task oriented

< Excellent interpersonal skills

< Ability to manage and motivate other workers

< Communicate effectively written and verbally

< Proficient with most computer applications included but not limited to

Microsoft Word, Excel, QuickBooks, Access, Outlook and

Adobe software

< Ability to remain calm and continue to work well under demanding and

stressful situations

< Capable of learning new skills quickly and independently with minimal

instruction

EXPERIENCE

Synapse Marketing Solutions Lancaster, PA Client Services/Project

Manager Feb 2010-Current

< Effectively field phone calls and emails for customer inquiries and

provide informative client updates.

< Work in coordination with the IT and Creative departments to manage

schedule of Website and Marketing Campaigns.

< Manage all aspects of print projects, including but not limited to,

submitting project specifications, proofing materials and shipment

schedules to ensure that customer deadlines are met.

< Solely responsible for maintaining customer satisfaction and

confidence by providing excellent customer service.

< Oversee fulfillment of warehouse orders.

Mack Employment Services Lancaster, PA Office Manager

Mar 2006-Mar 2009

< Effectively oversaw all Lancaster and Ephrata Branch Operations.

< Trained, coached and developed staff.

< Marketing and direct sales for the Lancaster territory.

< Operated as a staffing coordinator.

< Managed Unemployment, Workman's Compensation claims and Domestic

Relations issues.

< Created job descriptions.

< Maintained budget control.

< Participated in community events and organizations.

TempStar Staffing Lancaster, PA Assistant Office

Manager/Recruiter Sept 2001-Aug 2005

< Responsible for motivating and evaluating staff.

< Collaborated with clients to meet expectations and deadlines.

< Ensured client and employee retention.

< Responsible for interviewing/screening applicants.

< Managed Unemployment and Workman's Compensation claims.

< Expanded client/customer base.

EDUCATION

Garden Spot High School New Holland, PA

* References available upon request

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