Customer Service Sales
Resume:
Behzad Jahanshahi
**** *********** ** ***** ** **024 abkb0d@r.postjobfree.com
Profile Summary: Experienced Professional with a successful career in banking, Business development
And administration.
Excel at interfacing with others at all levels to ensure organizational goals are attained.
Proactive approach has resulted in capturing numerous accounts and expanding client
Base.
Possess excellent interpersonal, analytical and organizational skills.
Excel with highly competitive environments where leadership skills are the key for
Success.
An effective manager with the skills necessary to direct, train and motivate staff to its
Fullest potential.
Achievements: 2007 Received the excellence award for training top producing teller managers and
Tellers for Retail banking.
Developed a strategic marketing campaign targeting accountants, attorneys and medical
Professionals who generated more than 150 accounts in September and November.
2008 Earned Regional President’s recognition 8 times at North Texas Newsletter for
Increased sales revenue and expanding commercial client base.
Exceeding expectations by receiving more than 35 shared success awards.
Consistently earned %100 client satisfaction score by Gallup.
2009 Worked with a Team of Commercial Relationship Mangers to achieve %100
Customer retention in transition to Wells Fargo Bank System.
Experience: Business Sales Associate II
Feb 2008 Present Wells Fargo Business Banking Addison, TX
Provide exceptional customer service for Business, Commercial customers by
establishing and maintaining excellent customer relationship and providing operational
and sales support for Relationship Managers and customers.
Actively partner with Relationship Managers to discuss prospects, customers and trends.
Initiate or participate in sales and presentation calls with Relationship Managers.
Build and maintain alliances with Wachovia Treasury Services and operations.
Serve as primary contact and central information source for customer portfolio after the
initial sale and play a key role in ensuring customer satisfaction and business retention
for the life of the relationship.
Coordinate loan documentation with internal teams and collect data required for product
implementations.
Coordinate opening of accounts, process funds transfers and assist with other customer
requests.
Make proactive contact with customers in portfolio to check on service and pursue sales
opportunities.
Capitalize on sales opportunities associated with servicing the customer by listening for
potential customer problems, concerns or needs and recommending potential solutions.
Assistant Branch Manager
Aug 2005 Feb 2008
Wachovia Bank Addison, TX
High profile management position accountable for soliciting new accounts and developing
strategic alliances with clientele.
Develop tactics to increase assets and profitability within a territory throughout North
Dallas.
Devise and implement innovative marketing principles and promotional sales events for
commercial projects to further support financial growth.
Cross-sell banking services and products to clientele.
Participate in community events to position the bank as a leader within the territory.
Coach Teller team to help grow customer relationships by identifying opportunities.
Oversee daily staffing to minimize customer wait times and enhance service levels.
Manage human resources issues including hiring, discipline and termination.
Highlights:
Trained teller managers and tellers for the retail banking.
Developed a strategic marketing campaign targeting accountants, attorneys and medical
professionals which generated substantial referrals.
Senior Teller/ Personal Banker
2002 2005 Compass Bank Frisco, TX
Directed daily operations for retail bank, including branch sales, Business development
customer service and credit analysis.
Managed staff of tellers.
Analyzed financial statements and pertinent information to determine credit worthiness of
prospective customers.
Counseled personal and business clients and high net-worth individuals with regard to
their borrowing needs.
Managed the vault.
Opened new personal and business accounts.
Teller/
2001 2002 View Point Bank Frisco, TX
Heavy cash handling. (Savings bond, credit cards)
Established a perfect relationship with Members.
Assisted members to find the best solution for their financial needs and making
necessary referrals.
Performing all teller duties.
Education Azad University, Overseas
May 1996
Associate Degree (Foundry)
Interests Reading, Bicycling, Learning new languages, and Surfing the net.
References References are available on request.
Contact this candidate