Customer Service Sales
Resume:
MATTHEW OWENS
**** ******* **** 585-***-****
Webster, NY 14580 abkb05@r.postjobfree.com
Summary
Customer Service Representative with 3 years experience offering customer
support in delivering high quality service to customers and temporaries by
matching skills of temporaries to customer needs, commitment to development
and retention of business by providing outstanding customer service,
strategic-relationship/partnership-building skills through attentive
listening, as well as creative, tactful and diplomatic problem solving.
Professional Experience
ETS STAFFING, Rochester, NY
Personell Coordinator, May 2010-Present
MANPOWER INC., Cortland, NY
Staffing Specialist, 2006-2009
Handle customer inquiries, complaints, billing questions and payment
extention/service requests, as well as processing weekly payroll for up to
100 employees. Design best-option solutions. Interface daily with internal
partners in accounting, field services, new business, operations and
consumer affairs divisions.
. Obtain detailed assignment information from customers and utilize it to
provide effective customer service. Interview and test applicants to
evaluate their qualifications for assignments. Administer training. Fill
customer work orders with qualified temporaries, as well as permanent
placement candidates. Troubleshoot to resolve the problems or complaints
of customers and temporaries. Manage a high volume workload within a
deadline-driven environment.
. Conduct inside and outside service calls to ensure quality customer
service and expand business, as well as to reactivate inactive customer
accounts. Make inside and outside key skill sales calls to acquire new
business. Recruit temporary and permanent placement employees to form a
pool of applicants for high demand skill areas.
. Answer telephones to provide desired information for customers and
temporaries. Maintain customer and temporary employee records to ensure
completeness and accuracy. Check credit ratings of customers and
background checks of employees. Process unemployment claims of
temporaries. Complete Workers' Compensation, insurance, accident and OSHA
forms for temporaries.
CENTRAL CITY BAR AND GRILL, Cortland, NY
Server, Expediter, 07/2007-06/2009
FLAHERTY'S THREE FLAGS INN, Webster, NY
Server, Expediter, 04/1999-04/2007
Check with customers to ensure they are enjoying their meals and take
action to correct any problems. Explain how various menu items are
prepared, describe ingredients and cooking methods. Serve these menu items
as well as beverages. Prepare checks that itemize total meal costs and
sales taxes.
Education
State University of New York at Cortland, Cortland, NY
Bachelor of Arts-December 2008
Computer Skills
Proficient in Microsoft Word, Excel and Powerpoint
MATTHEW OWENS
1630 Woodard Road 585-***-****
Webster, NY 14580 abkb05@r.postjobfree.com
References
Shelley Ketchum
Branch Manager
Manpower Inc.
22 Groton Avenue
Cortland, NY 13045
abkb05@r.postjobfree.com
Mike Spollen/Dave Basile
Owners/Operators
Central City Bar and Grill
17 Central Avenue
Cortland, NY 13045
abkb05@r.postjobfree.com
Joanne Blanchard/Mary Flaherty
Day/Night Managers
Flaherty's Three Flags Inn
1200 Bay Road
Webster, NY 14580
abkb05@r.postjobfree.com
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