Customer Service Sales
Resume:
Douglas W. Groenendyk
Hudsonville MI, 49426
Tel: 616-***-**** Cell: 616-***-****
Email: ********@*****.***
Overview: Career minded, experienced accounting specialist with in-depth
knowledge of budgeting, cash flow projections, account and bank
reconciliations, billing, inventory, accounts payable, accounts
receivables, and collections. Eager to learn, able to take on new
challenges and opportunities. Desires to succeed, has positive
interpersonal skills, and works well in a collaborative, team-based
environment.
Functional Work Assignments:
Accounting Department, Credit Analyst, Customer Service- The Grand Rapids
Press- Grand Rapids, Michigan June 2009-present
. Assists the credit staff with credit issues, initiate and utilize
effective credit policies and procedures.
. Responsible for advertising credit review, contacting, and maintaining
a relationship with delinquent accounts.
. Counsel customers regarding credit requirements.
Management Team/Controller- Grandville Builders Supply- Jenison, Michigan
May 1982- July 2008
. Managed a staff of five, provided direct support for payroll, accounts
receivable, accounts payable, billing, analyzed, revised, and
implemented internal requirements, policies and procedures.
. Efficient in analyzing financial data, budgeting, on going reviews of
operational costs and cash flow projections.
. Processed credit applications, reviewed customer financial statements,
and set credit limits within company policy.
. Proactively takes the appropriate actions to reduce accounts
receivable, collected delinquent accounts, and maintain a positive
cash flow.
. Worked with collection agencies and attorneys to secure debts and
reduce write offs.
. Superior in customer relations while solving problems and other issues
in an efficient time period while maintaining customer loyalty.
. Experience in managing accounts payable and provided support in vendor
relations.
. Versatile in assisting the finance department with multiple functions
and assisted with internal audits.
. Managed month end financial statement process.
. Team player, collaborative worker, efficient in problem solving, pays
attention to accuracy and detail to achieve overall goals of the
corporation.
. Company closed due to economic conditions.
Significant Accomplishments
. At Ann Arbor.com, reduced the over 90 day receivables from $173,187.97
to $66,255.07 and the 60 day receivables from $166,548.26 to
$25,031.49 during the month of March 2010.
. Persistent, detailed attention to accounts receivable while reducing
old receivables from $400,000 to $100,000 in one year.
. Implemented cost-effective measures including benefit selection and
employee reductions to enable company to remain competitive while
still providing superior customer service.
. Supervised tough decisions like downsizing staff by one-half in order
to reduce overhead and increase profit margins.
. Directed company-wide switch from paper-based to computer and
electronic-based operations and support.
. Adjusted to consumer needs by planning and sponsoring annual Builders
Show, which attracted builders from across West Michigan, showcasing
the company's products and services, leading to a 27% sales increase.
. Deepened customer relations by planning and hosting popular company
trips funded by sales incentives while increasing customer loyalty and
sales.
Skills and Professional Development
. Experienced in using Oracle and Crystal Reports, using data for
accurate, timely weekly and monthly reports.
. Proficient in Microsoft Office Suite, over 10 year's experience in
Excel.
. Experience in AS-400 mainframe computer. Woodstock application
software (developed by Voelker,
Thompson & Associates) an IBM AS400 solution provider specializing in
hardware/software solutions for the
distribution industry, including general ledger, AP, AR, billing,
inventory and purchasing modules.
. Experience in QuickBooks, 2006.
Education
Accounting-Finance, Associate's Degree
Grand Rapids Community College, Grand Rapids, Michigan
Contact this candidate