Customer Service Project

Summary of Qualification

Motivated, hard worker, personable business professional with a college

degree and a successful 20-year work experience in different industries

such as oil and gas constructions, maintenance operations, and financial

business of banking and lending operations; Extensive experience in

document management; Flexible and versatile; Works well under pressure;

Thrive in deadline-driven environments; Excellent team-building skills;

Fast learner; Excellent computer skills and proficient in EDMS; Outstanding

Customer Service skills.

Employment History

Chiyoda-Technip(JV)

RASGAS Expansion Project Train 6 and 7 AKG2 - EPC

Ras Laffan Industrial City, Qatar

Senior Document Controller

20 January 2007 to 20 January 2008

Duties and Responsibilities:

. Registered of internal and external documents.

. Maintained document control registers / documents for incoming and

outgoing project documents.

. Ensured that the latest revision and approval status of drawings is

kept updated continuously.

. Maintained stick files in an orderly manner.

. Production of status reports for weekly / monthly meetings

. Ensured all hard and electronic copy distribution of controlled

documents to focal point.

. Maintained documents for transmittal process for project documents.

. Expedited and maintained acknowledgements to transmittals

. Expedited responses to transmittals sent for review/comment.

. Responded to queries regarding revision status of issued drawings /

documents from engineering / drafting personnel.

. Followed procedures and update document control procedures when

necessary

. Managed the electronic and hard copy filing of project related

technical documentation on Electronic Data Management System(EDMS)

. Scanned, creation of CD's and file manipulation.

. Assured document quality to include completeness, accuracy and

compliance with established procedures and updates.

. Filed and archived of documentation to facilitate easy retrieval at a

later date.

. Audit

. Sent of Drawing Transmittals and Submittals.

. Ensured that drawing transmittals were acknowledged in case there was

dispute on whether the drawings were transmitted.

. Manage the document/drawing review process, Internal and External.

. Archived data for historical purposes.

KBR-Kellog Brown & Root / JGC-Japan Gas Corp. (JV)

BP-British Petroleum Project

In Salah, Alegria

Document Controller

9 February 2002 to 29 December 2003

Duties and Responsibilities:

. Registered of internal and external documents.

. Maintained document control registers / documents for incoming and

outgoing project documents.

. Ensured that the latest revision and approval status of drawings is

kept updated continuously.

. Maintained stick files in an orderly manner.

. Production of status reports for weekly / monthly meetings

. Ensured all hard and electronic copy distribution of controlled

documents to focal point.

. Maintained documents for transmittal process for project documents.

. Expedited and maintained acknowledgements to transmittals

. Expedited responses to transmittals sent for review/comment.

. Responded to queries regarding revision status of issued drawings /

documents from engineering / drafting personnel.

. Followed procedures and update document control procedures when

necessary

. Managed the electronic and hard copy filing of project related

technical documentation on Electronic Data Management System(EDMS)

. Scanned, creation of CD's and file manipulation.

. Assured document quality to include completeness, accuracy and

compliance with established procedures and updates.

. Filed and archived of documentation to facilitate easy retrieval at a

later date.

. Audit

. Sent of Drawing Transmittals and Submittals.

. Ensured that drawing transmittals were acknowledged in case there was

dispute on whether the drawings were transmitted.

. Manage the document/drawing review process, Internal and External.

. Archived data for historical purposes.

BRI-Brown & Root International

Repsol /Total (JV Project)/TFT Gas Development Project

Tin Fouye Tabankort, Algeria

Document Controller

06 March 1997 to 18 March 1999

Duties and Responsibilities:

. Registered of internal and external documents.

. Maintained document control registers / documents for incoming and

outgoing project documents.

. Ensured that the latest revision and approval status of drawings is

kept updated continuously.

. Maintained stick files in an orderly manner.

. Production of status reports for weekly / monthly meetings

. Ensured all hard and electronic copy distribution of controlled

documents to focal point.

. Maintained documents for transmittal process for project documents.

. Expedited and maintained acknowledgements to transmittals

. Expedited responses to transmittals sent for review/comment.

. Responded to queries regarding revision status of issued drawings /

documents from engineering / drafting personnel.

. Followed procedures and update document control procedures when

necessary

. Managed the electronic and hard copy filing of project related

technical documentation on Electronic Data Management System(EDMS)

. Scanned, creation of CD's and file manipulation.

. Assured document quality to include completeness, accuracy and

compliance with established procedures and updates.

. Filed and archived of documentation to facilitate easy retrieval at a

later date.

. Audit

. Sent of Drawing Transmittals and Submittals.

. Ensured that drawing transmittals were acknowledged in case there was

dispute on whether the drawings were transmitted.

. Manage the document/drawing review process, Internal and External.

. Archived data for historical purposes.

Saipem, SPA, Abu Dhabi

Adnoc-Abu Dhabi National Oil Commission/Pipeline Project

Abu Dhabi, United Arab Emirates

Quality Control Clerk

06 October 1994 to 04 October 1995

Duties and Responsibilities:

. Recorded and compiled NDT reports which included logging of pipes in

the Pipes book;

. Monitored the progress in the construction of the pipeline in the Bab-

Maqta-Taweelah pipeline project 1204;

. Recorded results on the NDT examination of the pipe welded in

accordance with the approved procedure of ADNOC;

. Provided to planned management group statistical calculation of the

results on the NDT examination of the pipe welded in accordance with

the approved procedure of ADNOC;

. Communicated with QC employees, and other individuals;

. Performed administrative functions such as compiling, copying,

sorting, and filing of progress records every day on the Pipe Books.

Saudi Oger, Ltd.

Construction and Maintenance Facilities

Riyadh, KSA

Methods Controller

24 May 1992 to 28 November 1993

Duties and Responsibilities:

. Managed and maintained work schedule on maintenance work order hours

against manpower requirements;

. Inventoried equipments used for the man hour use in the preparation of

scheduled manpower work;

. Read and analyzed incoming memos of list of equipments used for

technical man hours and these were reported to Technical Manager;

. Created graphs and charts for presentation in meetings;

. Supervised the log sheet of Man hours spent by each service.

Zahid Tractors and Heavy Machinery, Ltd.

Caterpillar Sales and Spare Parts Distribution

Customer Sales Associates and Inventory Clerk

08 August 1988 to 03 November 1990

Duties and Responsibilities:

. Provided customer service to accommodate the parts available for sales

to customers verifying from online computer database in the warehouse

inventory;

. Resolved service or billing complaints on the spare parts ordered;

. Determined charges for the services requested in repairs of

caterpillar parts and units;

. Collected deposits or payments from customers;

. Prepared sales invoice coming thru the online computer terminal;

. Located spare parts issued out in some cases where stocks of spare

parts are not available or obsolete in nature;

. Posted incoming spare parts or materials in the computer room for

distribution in their respective location.

Saudi Cairo Bank

Letter of Credit Processor and Reconciliation Clerk

12 April 1981 to 02 May 1983

Duties and Responsibilities

. Communicated with customers, employees, and other individuals on the

issues of import and export letters of credit and accepts payments;

. Notified exporters and importers of issuance of letters of credit

covering shipment of merchandise;

. Reviewed letter of credit documents to determine compliance with

international standards;

. Verified terms of credit and shipping conditions to determine

compliance with established standards;

. Answered telephones, direct calls, and messages;

. Coordinated customer credit information and collateral papers with

the loan officer to comply with bank credit standards;

. Typed letters of credit and related documents;

. Compiled, copied, sorted, and filed records;

. Maintained a record of each account reconciled ensuring adequate

documentation exists to support the account balances and

reconcilement to cross reference with complete supports of the

reconciled transactions;

. Performed reviews in a timely manner and sign/date reconcilements as

evidence that they have been reviewed.

Commercial Bank and Trust Company (Bank of the Philippine Islands)

Loyola Branch Quezon City, Philippines

Foreign Currency Clerk

05 March 1979 to 12 April 1981

Duties and Responsibilities:

. Communicated with customers, employees, and other individuals on buy

and sell of foreign currencies;

. Collected, counted, and computed money exchanges in the prevailing

rate;

. Compute, record, and proofread data with reconciled balance from each

department involved;

. Prepared balance sheet for proving of accounts;

. Answered telephones, direct calls, and take messages from Head Office,

depositors, beneficiary remittances.

General Bank and Trust Company (Allied Banking Corporation)

Binondo, Manila Philippines

Loan Clerk, Loan Processor Clerk and International Clerk

04 January 1971 to 25 May 1977

Duties and Responsibilities:

Loan Processor

. Communicated with customers, employees and other individuals regarding

loan transaction; Reviewed files for completeness and Identified

critical missing information;

. Evaluated the degree and seriousness of data discrepancies and

prepared loan file with routine to moderately complex loan files;

. Responsible for gathering the documentation necessary to process and

obtain mortgage approval and keeping the customers informed on the

status of their loan.

Loan clerk

. Responsible for recording and organizing loan information;

. Interviewed loan applicants to elicit information;

. Investigated applicant's backgrounds and verify references;

. Prepared loan request papers and submitted findings, reports, and

documents to appraisal department; Reviewed loan papers to ensure

completeness;

. Completed transactions between loan establishment, borrowers, and

sellers upon approval of loan;

. Collected, counted, and disbursed money;

. Answered telephones, direct calls, and take messages to notify past

due account balances;

. Compiled, copied, sorted, and filed records;

. Compute, record, and proofread data with reconciled balance from each

department involve.

International clerk

. Communicated with customers, employees, and other individuals

regarding issues on import and export letters of credit and accepts

Payments;

. Notified exporters and importers of issuance of letters of credit

covering shipment of merchandise; Reviewed letters of credit

documents to determine compliance with international standards;

. Verified terms of credit and shipping conditions to determine

compliance with established standards;

. Coordinated customer credit information and collateral papers with

the loan officer to comply with bank credit standards;

. Typed letters of credit and related documents;

. Maintained a record of each account reconciled ensuring adequate

documentation exists to support the account balances and

reconcilement to cross reference with complete supports of the

reconciled transactions;

. Performed reviews in a timely manner and sign/date reconcilements as

evidence that they have been reviewed.

Other Experience: Managed all aspects of day-to-day operations as owner in

lending operation. This includes: facility rental/maintenance; accounts

payable/receivable, invoicing, bookkeeping of records; supervision of

employees.

Skills

. Project Management

. Report Preparation

. Written Correspondence

. General Office Skills

. MS Office (Word, Excel and Powerpoint)

. Customer Service

. Scheduling

. Marketing & Sales

. Accounting/Bookkeeping

EDUCATIONAL BACKGROUND

UNIVERSITY OF THE EAST- ManIla, philippines

Bachelor of Science in Business Administration, 1970

Major Course in Accounting

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