AMBER L. DIECKMAN

abkawy@r.postjobfree.com * **** Sutterton Ln. * Westerville, OH 43081 *

614-***-****

EDUCATION

The Ohio State University

Columbus, OH

B.S. in Human Ecology

September 2006-March 2009

Major: Fashion and Interiors Merchandising

Ohio University

Athens, OH

Major: Retail Merchandising

January 2002-August 2005

Minor: Art

VISUAL MERCHANDISING EXPERIENCE

Forever 21, Inc.

Columbus, OH

Visual Assistant

April 2009-Jan. 2010

Uphold all visual merchandising standards of Forever 21 guidelines

Visually present clothing and display windows in an aesthetically pleasing

way

Generate sales and provide ease to customers

ENTREPRENEURIAL APPRENTICESHIP EXPERIENCE

SugarKitty Corsets

Columbus, OH

Creative Assistant Intern

June 2008-December 2008

(seasonal since 2005)

Assisted in product development and design

Researched current and future trends to enhance overall sales

Created visual displays for various trade shows and festivals

Handled e-bay store orders and inquiries

Bookkeeping and finances

CUSTOMER SERVICE WORK EXPERIENCE

On Campus Marketing (Delias/Alloy, Inc.)

Westerville, OH

Sales and Customer Service Representative

June 2010-Present

Giving quality service in a high volume call center.

Increasing customer experience by providing information on products through

up-selling opportunities

Managing multiple responsibilities and maintaining high performance reviews

Outback Steakhouse Concepts

Troy, OH/Columbus,OH

Server September 2005-March

2008/Feb. 2010-Present

Sales experience emphasizing on high-quality service for Australian-themed

restaurant

Displaying an in-depth product knowledge of wines, specialty drinks, and

quality ingredients through menu presentations

Completing several multi-tasking situations such as customer service,

taking orders, answering phones, operating POSI systems, and front and back

of house duties in a fast-paced environment

Performing with a strong teamwork emphasis to successfully reach higher

sales and create a positive work environment

AMBER L. DIECKMAN

abkawy@r.postjobfree.com

Page 2

College Bookstore

Athens, OH

Cashier/Sales Assistant

June 2005-September 2005

Strong emphasis on customer service skills

Organized collegiate apparel and merchandise assortment

Priced and displayed wide variety of merchandise

Halloween Bootique

Athens, OH

Seasonal Customer Service Representative

Autumn 2004

Operated registers and contributed to store sales

Organized costume assortment

Assisted in end-of-season inventory and store clearing

JC Penney

Piqua, OH

Customer Service Representative

August 2000-August 2002

Organized and maintained three departments: Children's/Infants, Shoes, and

Home Furnishings

Created visual displays and assisted in signing with upper management

Responsible for partial financial management with tills

APPAREL PRODUCTION WORK EXPERIENCE

Holloway Sportswear

Sidney, OH

Production Controller

March 2004-December 2004

Cross-referenced apparel orders in embroidery department for international

manufacturer and marketer of unique sportswear and outerwear

Organized apparel and miscellaneous products according to size, color, and

style for design digitizing and embroidery

ADDITIONAL EXPERIENCE

Fashion Associates

September 2004-2005

Advertising Committee

Assisted in coordination and participated in annual fashion show

Helped raise and donate $2000 to local studio (Passion Works) for the

developmentally disabled

Passion Works Studio

Volunteer

Spring 2005

Volunteered with miscellaneous arts and crafts projects at local art studio

for developmentally disabled individuals

New York Study Tour

Summer 2005

Student Participant

Involved in an in-depth study of department/specialty stores, museums, and

culture dealing with the retail industry

Participated with on-site tours of textile and apparel market centers

REFERENCES

Available upon request

Contact this candidate