Customer Service Manager
Resume:
JOSEPH SALAMONE
*** ***** ***** * Abingdon, Maryland 21009 * 410-***-**** Cell * 410-515-
**** **** * email: *********@****.***
OBJECTIVE
Contribute to improving bottom line results in a company or organization
that would benefit from my experience managing operations, transportation,
distribution, administration, budgeting, facilities, labor, employee
safety, material handling, sales and customer service.
EXPERIENCE
Recent to Past Position History:
UPS Freight
250 Belle Hill Road
Elkton, Maryland 21921
Service Center Manager
> Plan, organize, manage, and direct all service center
operations.
> Oversee all phases of the service center operation
including, customer service, sales, customer
interaction, and operations.
> Manage all financial aspects of the service center
operation for profitable results including revenue
attainment, cost control, and yield improvement.
> Recommend and initiate personnel actions such as hiring,
promotions, transfers, discharges, and disciplinary
measures for four supervisors, two clerks and forty
class A CDL Teamster drivers.
> Assist account managers in the identification,
acquisition, and retention of customers.
> Prepare and implement action plans to ensure planned
productivity and service goals are achieved.
> Prepare and manage safety, security, and loss prevention
procedures and audits in accordance with Company, OSHA,
and DOT guidelines.
> Submit various financial and operational reports and
action plans as directed.
> Interpret, implement, and enforce Service Center Work
Instructions and Company policies.
> Initiate local community / employee charitable
partnerships and captain annual United Way Campaign.
ProSource of Baltimore (PSAmerica)
9601 Pulaski Park Drive, Ste. 410
Baltimore, Maryland 21222
Operations Manager
> Conducts monthly fiscal & operational audits to meet
gross profit goals and 100 % operational readiness.
> Tracks all orders until received and distributed.
> Develops and maintains detailed Excel reports for fiscal
and operational reporting.
> Conducts monthly close and inventory of all orders and
stocked materials.
> Manages warehouse operations, safety and staff.
> Communicates with numerous vendor representatives to
resolve customer service or product issues.
> Trains and develops operational and sales staff.
> Travels to corporate offices in Orlando Florida as
necessary.
> Develops market wide incentives for sales and
operational staff as needed.
> Purchases necessary supplies required to maintain
facilities and uninterrupted flow of business.
> Builds and maintains strong working relationships with
customers, clients, vendors and co-workers to achieve
sales, profit and customer service objectives.
The Baltimore Sun
501 North Calvert Street
Baltimore, Maryland 21278
Post Press Operations Manager
> Preparing and managing post press operations salary and
non-salary budgets
> Managing departmental expenses at or below budget
> Preparation of capital expense projects
> Training and development of 4 managers and 40+ employees
> Union negotiations and grievance resolution
> Coordination with press production managers to achieve
quality printed products
> Coordination with circulation department managers to
achieve on time delivery goals
> Coordination with advertising department to achieve on-
time, accurate and quality advertising preprint
insertion
> Manage post press operations employee and facility
safety
> Coordination with all commercial delivery clients to
ensure on time distribution of their unique products via
The Baltimore Sun's extensive distribution network.
Clients include but are not limited to: Washington Post,
New York Times, New York Post, Washington Times, USA
Today, Wall Street Journal, Financial Times, Investor's
Business Daily, etc.
Production Materials Manager
> Managing all newsprint and pre-print material handling
> Managing annual consumption of 40,000 metric tons
(Approximately $22 million) worth of newsprint, and over
one billion pre-print packages.
> Pursue warehouse technology & infrastructure
efficiencies
> Develop supplier/customer relations
> Achieve safety and on time delivery goals
> Establish Sarbanes-Oxley approved newsprint records and
safe storage of same
> Establish contacts with Tribune newsprint managers,
vendors & suppliers
> Manage employee and facility safety
> Develop business continuity plans
Fleet & Distribution Operations Manager
> Manage all distribution operations, fleet maintenance
and fleet safety
> Prepare and manage salary and non-salary budget
exceeding $9,000,000
> Manage expenses at or below budget
> Manage Teamster CDL driver contract
> Manage 4 distribution managers, 75 full time & 30 part
time CDL drivers
> Maintain all D.O.T. (Department of Transportation)
mandated fleet, driver and safety requirements
> Union negotiations and grievance resolution
> Meet on time delivery goals
> Negotiate new fleet leasing contract with Ryder, Penske,
AMI and PacLease
> Oversee all routine and scheduled maintenance on fleet
trucks, trailers and company cars & vans
Circulation Manager - Central Maryland
> Manage sales, service and collection of 200,000
subscribers in greater Baltimore area
> Manage 5 Zone Sales Managers, 33 District Sales Managers
and 600 newspaper carriers operating from ten satellite
warehouse facilities
> Manage facility maintenance and safety
> Prepare and manage salary and non-salary budget
exceeding $3,500,000
> Provide legendary customer service
> Increase circulation via carrier sales, telemarketing
and door to door crew sales
> Negotiate independent agent contracts and agent fees
> Baltimore Sun United Way Campaign Captain
MANAGEMENT TRAINING
> Graduate of The Times Mirror Leadership Institute for
Managers
> Graduate of The Tribune Leadership Development Program
EDUCATION
> Northern High School
2201 Pinewood Ave.
Baltimore, Maryland 21214
> Essex Community College - Business Major
7201 Rossville Boulevard
Baltimore, Maryland 21237
> Harford Community College - Business Major
401 Thomas Run Road
Bel Air, Maryland 21015
PROFESSIONAL AFFILATIONS
> Member - Maryland Motor Truck Association Board of
Directors
> Member - Interstate Circulation Managers Association
MILITARY
> U.S. Air Force 95th Fighter Interceptor Sq., Honorable
Discharge
REFERENCES
> Tom Cox
Regional Director of Operations
UPS Freight
5401 Midlothian Turnpike
Richmond, Virginia 23225
> Stephen Seidl
Vice President of Operations
The Baltimore Sun
501 North Calvert Street
Baltimore, Maryland 21278-0001
> Ann Barnes
Director of Human Resources
The Baltimore Sun
501 North Calvert Street
Baltimore, Maryland 21278-0001
> Erik Smist
Director Finance & Administration
Johns Hopkins University Press
2715 North Charles Street
Baltimore, Maryland 21218-4363
Phone: 410-***-****
> Gary Roberts
President
Oakwood Construction Co.
> Jared Scarth
Sales Manager
ProSource of Baltimore
9601 Pulaski Park Drive, Ste 410
Baltimore, Maryland 21222
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