Customer Service Representative

CHERYL JANZEN

**** ***** **** ****** . *********, WI 53223

abkawe@r.postjobfree.com . 414-***-****

SUMMARY PROFILE

Seasoned customer service professional with 20 years of experience in

industrial sector. Proven track record of maintaining and growing

customer satisfaction at top-tier firms. Blends an understanding of the

inner workings of industry with great people skills. Computer literate

with strong math acumen. Results-driven. Self-motivated. Conscientious.

Personable.

Experience

Magnetek, Inc: $100M Manufacturer of Digital Power and Motion Controls

Menomonee Falls, WI; April 1995 - March 2010

> Customer Service Representative - Repair Department (2004 - 2010)

Played direct role in maintaining and improving customer satisfaction

through efficient problem investigation and resolution. Role requires

ability to 1) listen carefully and sympathetically to customers'

issues; 2) analyze and solve problems by interpreting relevant

documents, including customer, purchase, and sales orders; processing

credits and shipping; and 3) ensure total satisfaction through direct

customer follow-up.

> Team Leader/Tester - Production Floor (1995 - 2004)

Supervised a team of five employees in the assembly, testing, and

shipping of electronic drives and panels. Promoted to Team Leader in

1997 after demonstrating leadership abilities and superior skills in

wiring and testing. Promoted to Customer Service position in 2004.

ELECTROMOTIVE SYSTEMS* (Electromotive became Magnetek in 1995)

Menomonee Falls, WI; Jan 1995 - April 1995

THE ABB GROUP*: $30B Global Leader in Power and Automation Technologies

New Berlin, WI; Feb 1993 - Jan 1995

> Assembler

*Employed through sub-contractor Trinity Temporary Services,

Brookfield, WI. Responsible for drive assembly, soldering, and

panel wiring. Chosen for permanent position with Electromotive Systems

in April, 1995.

Milwaukee Electronics: PCB Design, Layout and Assembly

Glendale, WI; Jan 1991 - Jan 1993

> Team Leader/Assembler

Responsible for assembling, testing and shipping printed circuit

boards. Promoted to Team Leader in 1992.

References and letters of recommendation available upon request.

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