Customer Service Sales

Tawana Ricks

**** ***** ***** **

Virginia Beach, VA 23464

757-***-**** email:abkaw4@r.postjobfree.com

Objective:

Seeking a career that will allow me to use my communication and people

skills to help others reach their personal and professional goals.

Career Profile:

? Proven track record in building and developing successful business

procedures.

? Self-motivated, goal-oriented and well organized.

? Bachelor of Science in Business with focus in Entrepreneurial Studies.

Employment History:

Berkley Staffing LLC, Norfolk, VA

Administrative Assistant

8/09-Present

. Provide administrative support to the CEO of Berkley Staffing LLC.

-Answer and direct phone calls

-Prepare and type reports

-Type 50 wpm

. Operate desktop computer to compose and edit correspondence and

memoranda from dictation, direction and from knowledge of Berkley

Staffing policies; prepare, transcribe, compose, type, edit and

distribute agendas and minutes of numerous meetings.

. Schedule and coordinate meetings, interviews, appointments, events and

other similar activities for supervisor, which also includes travel

and lodging arrangements.

. Prepare and maintain weekly attendance and vacation records for all of

Berkley Staffing employees.

. First point of contact for all job seekers, create open dialogue with

job seekers to ensure their understanding of what is required to

obtain and maintain employment with Berkley Staffing.

. Work directly with employers to ensure that their staffing needs are

being met, and to ensure qualified employees are being hired and

trained to perform their jobs properly.

. Maintain open communication with employers to ensure employees stay

current on new rules and regulations, assist in scheduling new hire

training classes, as well as scheduling training classes for current

Berkley Staffing employees.

Nordstrom, Norfolk, VA

Smashbox Cosmetics 2/06-1/09

. Successfully developed a combination of retail selling skills:

. Greeted customers and determined their specific needs;

. Handled problem customers with patience and sensitivity;

. Utilized suggestive selling techniques leading to effective

closing;

. Followed up, encouraging customers to return, generating repeat

business.

. Achieved and exceeded sales goals while displaying prompt, courteous,

knowledgeable and professional customer service.

. Took initiative to present and sell merchandise in a professional and

proficient manner through product demonstrations.

. Taught, coached, and helped to develop freelance artist to achieve

their personal productivity, company goals, and objectives.

. Proactively sought out opportunities using creative strategies, which

had an impact on the store's overall business performance.

Nordstrom, Norfolk, VA

Prescriptives Cosmetics 10/04-2/06

. Generated substantial and profitable repeat business, delivering high-

quality service to all customers:

. Ensured that daily and monthly sales goals were met and/or

exceeded.

. Consistently exceeded monthly and daily goals, increasing sales

up to 35%.

. Practiced suggestive selling, offering every customer related items

in order to drive multiple unit sales.

. Maintained up-to-date client information in order to drive sales.

. Provided complementary makeovers for customers.

. Partnered with the Cosmetic Department Manager, Account Coordinator,

and Regional Merchandise Manager to identify business-driving

opportunities.

Bank of America, Norfolk, VA

Customer Service Representative 8/98-10/04

. Professionally and accurately helped government employees with the

government issued credit cards.

. Interacted with customers to provide information in response to

inquiries about our products or services also handled and resolved

complaints.

. Ensured that customers were familiar with the features, and

appropriate purchases that could be placed on government issued

credit cards.

Education:

B.S., Business/Entrepreneurial Studies Norfolk State

University 2002

Computer Skills:

Microsoft Word, Excel, PowerPoint and Outlook; Photoshop; advanced Internet

Research skills

References Available Upon Request

Contact this candidate