Customer Service Manager

Edelyn V. Mendoza

**** ***** ****** ****** ****** Tx.78413

Cellphone no. 760-***-****

Email add: *******@*****.***

Objective:

To obtain a responsibility and challenging position

where my education and work experience will have valuable application.

Qualifications:

Responsible, internally motivated, silent worker,

determined, persevering, creative, analytic and

willing to learn new things and face challenges with an assertive

personality & explore my interpersonal relation.

Education:

Tertiary: Manuel S. Enverga University 2000 - 2003

Bachelor of Science in Psychology

Lucena City, Philippines

Secondary: Lutucan National High School 1996 - 2000

Sariaya, Quezon. Philippines

Primary: Lutucan Central Elementary School 1990-1996

Sariaya, Quezon. Philippines

Experience:

Saint Andrews Children Center Teacher Assistant April 2009 -

August 2010

Barranca Pkwy.Irvine California

Primary provider for a small group of children

The physical care of children

carrying out activities

Demonstrating increasing understanding of child growth and development in

working with children,recording activities and in talking with parents.

S.T.A.R MARIANAS Customer Service 2008August 2008April

Beach Road Saipan U.S

Answering the phone

Assisting customer

Cashier

Input data in computer

Goldbeach Hotel Front desk 2007April-

2008September

Beach Road Saipan U.S

Handling hotel guests check - in and check outs

Handling telephone calls and performing wake calls for in house guests

Ensuring guest satisfaction for hotel guests scheduled airport pick -up and

drop off

Promoting the services and facilities of the hotels and attending to walk-

in guests.

Initiating flight reconfirmation for the guest

Glooay Mai Thai Spa Receptionist 2007June-2008Jan

P.I.C & WOLD RESORT SAIPAN U.S

Handling guests reservation for massage and spa

Handling telephone calls for reservation in spa

Ensuring guest satisfaction for hotel guests scheduled pick -up and drop

off

Promoting the services and facilities of the spa and attending to walk-in

guests.

Reconfirmation for the guests.

Paradise hotel Waitress 2005 Sept.-2006 Oct.

Garapan Saipan.U.S

Serving customers

Bartending

Cashier

Star Four Corporation Waitress 2005Oct-2006Sept.

Beach Road Saipan. U.S

Serving customers

Bartending

Cashier

Viewers Telecomm Customer Service 2005 June-2005 Sept

Lucena City Phil.

Customer Service

Promoted cellphones product

Cashier

Inventory

Input data in computer

Nissan Southwoods Sales Executive 2004Nov-2005June

San Pablo Phil.

Customer Service

Promoted Nissan cars product

Cashier,Input data in computer

Big daddy's bar restaurant Bar Manager 2003Nov-2004April

Lucena City Phil.

Manage overall bar and restaurant's operation

National Center for Mental Health Student Intern 2003(250hrs)

Mandaluyong Mental Hospital Phil.

Evaluating test results of mentally ill patients

Administrative work

Other interest:

Reading books and magazines, dancing, listening to music hang out with

friends

Languages:

Tagalog English Basic Japanesse

Achievements:

Honoroll from 1st grade to 5th grade

Member of Psychological Society

Computer Skills:

Fidelio Operating Distribution System

Basic knowledge in Microsoft Word and Account in internet &Emails

References:

Carolyn Jones 949-***-**** School Director Saint Andrew

School Irvine

Sr. Barbara Lee 714-***-**** Srs. Orange County Ca.

Heide Thi 949-***-**** Administrator of Client Services CSP

Ca.

Contact this candidate