Customer Service Engineer

Thomas R. Samolis

*** **** ***** ****** *********, OH 44095 Phone: 216-***-**** **********@*****.***

Microsoft Certified Professional seeking a position where my talents can be deployed to help organizations meet the

everyday challenges of desktop support, growing infrastructures and network security.

Summary of Qualifications

Hardware: Hubs, Switches, Routers, Firewalls, RAID, Servers

Operating Systems: Microsoft Windows XP Professional, Microsoft Windows 2003 Server,

Software: Microsoft ISA Server 2004, Microsoft Office (Word, Excel, PowerPoint, and Publisher),

Adobe, FTP Commander and Quark Express Mac

Networking Skills: Windows XP, configuration and maintenance; Windows Server 2003 installation,

configuration, monitoring, change management, hardening, fault tolerance, disaster

recovery and remote management; Active Directory; Group Policy; DNS; DHCP; VPN,

routing, RRAS and remote access protocols; network design, configuration and

troubleshooting; TCP/IP subletting and troubleshooting; firewall and proxy server

configuration; emphasis on adherence to Microsoft standards and maintaining network

documentation.

Education/Certification

ComputerTraining.com Cleveland, OH

Microsoft Network Technology Program Graduated August 2009

MCTS (Microsoft Certified Technology Specialist) MCP (Microsoft Certified Professional) Coursework included:

Microsoft Windows Vista, Configuration 70 620, Managing and Maintaining a Microsoft Windows Server 2003

Environment 70 290, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network

Infrastructure 70 291, Microsoft Internet Security and Acceleration Server 2004 70 350

Currently testing for MCSA Certifications

Lakeland Community College Kirtland, OH

1987 to 1991

Completed photography courses of interest.

Employment Experience

University Hospitals Case Medical Center Cleveland, OH

Desktop Engineer April 2010 to July 2010

Contracted temporarily for the deployment of a RFID system by Imprivata. On this project I received administrator

rights only in the Imprivata system. I was later elevated to super administrator. This system is a major part required

by the state for the use of EMR (electronic medical records).

Responsibilities and duties

Provide general on site user support and technical assistance generated by a helpdesk ticket system

Troubleshoot and resolve computer problems related to Imprivata

Install software and hardware throughout the entire hospital system including sensitive areas (all operating rooms and

emergency rooms).

Enrolled users into the Imprivata system so they can access the network using their proxy card

Reset PIN numbers and credentials for users

Edited the registry for special installation needs

Applied computer policy within the Imprivata system

Thomas R. Samolis

246 East 329 Street Willowick, OH 44095 Phone: 216-***-**** **********@*****.***

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Samolis IT Solutions Willowick, OH

Owner & Operator August 2009 to Present

Virus, mal ware, spyware removal, registry editing and optimizing, operating system installations and maintenance,

hardware and parafanala installations (e.g. printers, scanners, memory devices)

Programs used Hiram’s Boot CD, all Windows system tools

Provide general customer support and technical assistance

Troubleshoot and resolve computer problems

Install software and perform general maintenance for client – from personal to small to mid size businesses

Assist in determining hardware and software requirements, along with the purchase of same

Teach and assist clients in use of hardware and software

Improve clients’ operations, upgrade operating systems, transfer data, keep desktops intact

Set up networks and workgroups

Build and upgrade computer systems

Studio K Photography Mentor, OH

Lab Manager December 2006 to Present

Maintain all office and lab equipment which includes replacing parts and troubleshooting for ten computers and four

printers.

Utilize Photoshop to provide digital retouching and special effects for client and in house photographs.

Provide superior customer service while answering questions, communicating changes, and scheduling client

appointments both over the phone and in person..

Oversee accounts receivable for lab work completed, as well as accounts payable for the organization.

Elson Alexandre Buena Park, CA

Senior Portrait Photographer May 1996 to December 2006

Provided outstanding portrait photography for hundreds of customers, including national and international dignitaries.

Took initiative to improve the company’s digital proofing system which assisted in boosting portrait sales.

Recognized by management for setting and holding the higher standards for Elson Alexandre.

TS Imaging Willowick, OH

Owner/Photographer May 1992 to May 1996

Supplied digital retouching photography service to twelve one hour photo labs.

Established a professional portrait photography business.

Provided retouch and restoration services for old and damaged photographs.

Professional References and Certifications Available Upon Request

Contact this candidate