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Customer Service Human Resources

Location:
Myrtle Beach, SC, 29579
Posted:
October 04, 2010

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Resume:

Nicoye "Nikki" Bergeron

*** ****** **** #**

Myrtle Beach, SC 29579

Home - 843-***-****

Email Address - abkato@r.postjobfree.com

Bookkeeping Skills

• Process vendor bills/payments, invoice customers, receive customer payments, collection on aged

A/R

• Prepare deposits, maintain petty cash drawer, reconcile bank and credit card statements,

Credit Analyst - extending credit to customers and prepare sales tax

• Process payroll and provides human resources / benefits administration for up to 500 employees

• Skilled in the utilization of QuickBooks Pro, Timberline, J.D. Edwards, and Oracle Accounting

Software

• Complies with federal, state, and local legal requirements by studying requirements; enforcing

adherence to requirements; filing reports; advising management and customers on as needed basis

• Knowledge of W-9 and 1099 reporting

• Expert in the use of database, spreadsheet, and word-processing software to prepare various

versions of complex statistical and written summary reports for different levels of management

• Proficient at analyzing causes of variances between actual and budgeted income and expenses, and

recommending actions to perform in accordance with the budget

Other Clerical Skills

• Excellent computer skills, including MS Word, Excel, MS Access, Framemaker, Southware, E.D.I.,

PowerPoint, Roarman, and Shaterm

• Set up travel arrangements and authorizations

• Per Diem Processing and Check Requisitions

• Superior organizational skills, kept files and work area organized. Maintains a comprehensive library

of reference and historical data

• Strong detail, organizational, multi-tasking, communication/phone skills, and an experienced

dispatcher

• Ability to problem solve, manage assigned projects and work independently, or as a team player in

an office environment.

• Strong customer service, written, oral communication skills, positive attitude and high energy level

Just a special added acquired skill. I drove transit buses and trucks for 9 years, Class B C.D.L. with

Passenger endorsement. Companies I have worked for are San Diego Transit, Coca Cola, Waste

Management, and St. Bernard Parish Government. I surrendered my C.D.L. in 2003.

Experience

Kelly Services Myrtle Beach, South Carolina

Horry Georgetown Technical College – Financial Aid Department 9/2009 to Present

Creating, Alphabetizing, Organizing, Maintaining, and Storing student files utilizing Roarman, and

Shaterm.

Marriott Oceanwatch Villas Myrtle Beach, South Carolina

Front Desk Agent - Seasonal 4/2009 to 8/2009

Check guest in and out of the Villas, answer telephones, fax documents, customer service,

cash handling, credit card processing, accepting and sending out packages

for guest, rent and log DVD movies, run daily reports on PMS and Marsha, and utilizing two way radios

for guest services.

Department of Social Services Myrtle Beach, South Carolina

Work Experience Program - Volunteered 3/2009 to 4/2009

Answer telephones, distribute time sensitive mail, fax time sensitive paperwork, sign in clients applying for DSS

services, and retrieve/file client folders.

Manpower Staffing Agency Hickory, North Carolina

Bookkeeper & Accounting/Finance 07/07 to 03/08

Providing temporary service to companies contracted to Manpower Staffing Agency. Duties are Full Charge

Bookkeeping, Accounting-A/R and A/P, Finance Dept.-Internal Auditing, Customer Service via telephone, fax, email, or

in person, and Data Entry.

General Truck Drivers, Warehousemen, and Laborers Coalition New Orleans, LA

Bookkeeper/Accountant 06/04 to 08/05-Hurricane Katrina

• Handled Accounts Receivables-Titan IV Posting Operating System

• Maintained Accounts Payables-CBS II Operating System (Similar to Quickbooks Pro)

• Customer Service via phone, in person, and facsimile

• Credit Union CSR- helping members with withdrawals, deposits, and loans

• Assisted President, Secretary/Treasurer, Business Agents, and Office Staff with any and all needs for a better

experience for our 5000+ membership.

Ranstad Employment Agency, Peachtree City, GA

Panasonic of America-Document Control Coordinator 08/03 to 06/04

• Maintained all work instructions for the Car Audio Department

• Used Framemaker to set up or revise the production work instructions and to control all new work instructions.

McCann and McCann Construction New Orleans, LA

Executive Assistant and Accountant 07/99 to 07/03

• Utilized Timberline Accounting Software to process payroll

• Handled purchase orders, check requisitions, Petty Cash, and travel authorizations

• Maintained office equipment and supplies

• Responsible for secretarial duties, and maintenance of personnel files

• Ordered employee uniforms

• Maintained senior staff credit cards monthly

• Prepared the yearly budget for each department

• Utilized word processing, database, and spreadsheet software

Orleans Limousines New Orleans, LA

Bookkeeper/Accountant -Human Resources 01/98 to 07/99

PBX/Customer Service, Purchasing, Reservations/Sales, and Data Entry

Crescent Environmental Services New Orleans, LA

Dispatcher, Executive Administrator, and Customer Service 05/96 to 01/98

Office Depot St. Rose, LA

Customer Service Dispatcher 08/94 to 05/96

• Provided assistance in Courteous / Professional manner to customers

• Acted as liaison between Customer Service Centers

• Supported Centers and Management to ensure the delivery- related problems are addressed and corrected

Education

University of New Orleans New Orleans, LA

Computer Technology/Accounting,

Some College 1985

Academy of the Holy Angels, New Orleans, LA

High School Diploma 1983



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