Customer Service Administrative Assistant
Resume:
Manoli Valencia
Carpentersville, IL 60110
OVERVIEW
I am a hardworking, dedicated professional with excellent customer
relations skills, a positive attitude, and rock-solid sense of
responsibility. A team player, I recognize the importance of concensus
and believe in getting the job done right. I bring strong
administrative and computer skills as well as solid business values to
any job I tackle. With my broad experience, I am confident I can
handle anything. And, now, with a track record of improving
performance and increasing responsibilities, I am ready for new
challenges.
SKILLS
Fluent in Spanish Windows XP Microsoft Word 97 Typing
55+ W.P.M.
Excel 97 Outlook Dictaphone Power Point
CRM
EXPERIENCE
The Society of Thoracic Surgeons (STS), Chicago, IL 312-***-****
CME Compliance Coordinator, July 2006 - Present
Responsibilities: Coordinate the solicitation, collection and
compilation of all documentation required for all STS educational
programs - more than 30 sessions annually - to ensure compliance with
the Accreditation of Continuing Medication Education (ACCME) and
American Medical Association requirements for accredited Continuing
Medical Education providers. Correspond with surgeon volunteer
leaders and educators annually regarding disclosure issues and to
facilitate conflict of interest resolution as needed. Assist the
Education Manager in program planning and implementation activities.
Perform a wide variety of detailed and complex administrative tasks
with minimum guidance.
Accomplishments: Assembled and organized more than 1500 pages of
documentation for STS reaccreditation survey; participated in ACCME
conference call site-survey; developed and implemented tracking
reports and reminder processes to ensure disclosure forms for every
presenter are received and associated requirements are met.
Education and Member Services Assistant, August 2005-July 2006
Responsibilities: Assisted the Department of Education and Member
Services in the day-to-day operations of the department including data-
entry, customer service, and support services for educational program
planning and membership activities. Performed a wide variety of
detailed and complex administrative tasks with minimum guidance.
Accomplishments: Prepared and coordinated the planning of the
societies' annual meeting.
Ira S. Halper, M.D., S.C., Chicago, IL 312-***-****
Administrative Assistant, September 2000-Januray 2001
Responsibilities: Performed the day-to-day operations, which included
daily bookkeeping, answering incoming calls with respect to
scheduling, billing, and type of service provided by the physician.
Responsible for maintaining accurate patient accounts. Completed and
filed insurance claims for patients. Performed a wide variety of
detailed and complex administrative tasks with minimum guidance.
Accomplishments: Handled all insurance claims for all of the patients.
American Academy of Orthopaedic Surgeons, Rosemont, IL 800-***-****
Meeting Assistant, November 1998-August 2000
Responsibilities: Served as a liaison to committee chairpersons to
implement projects such as membership applications and processing
procedures for annual meeting and courses; coordinated technical and
poster exhibits, directories and program books. Provided on-site
support at assigned meetings and courses. Ability to organize and
prioritize a variety of tasks. Performed a wide variety of detailed
and complex administrative tasks with minimum guidance.
Accomplishment: Processed on average 100-150 application for
memberships to both societies that were managed. Processed over 200
registrations for both societies' annual meeting.
Annual Meeting Registrar, October 1996-November 1998
Responsibilities: Performed a wide variety of administrative,
computer related and clerical tasks for the Registration Coordinator
relative to Annual Meeting registration. Maintained a database of
potential registrants, receive and log registrations. Provided
related customer service, including problem-solving and financial
adjustments for advance registrations and mailing of preliminary
programs packets. Assists Registration Coordinator with on-site
Annual Meeting registration; make recommendations during the year
regarding procedures, processing and computer formats.
Accomplishment: Processed over 35,000 registrations for the Society's
Annual Meeting. Had communications with all sponsoring companies for
international doctors to attend the Annual Meeting.
Triton College, River Grove, IL 708-***-****
Secretary, April 1995 to October 1996
Responsibilities: Assist the Director of Student Services in carrying
out the tasks of a service orientated area. Participate in customer
service training. Manage clerical and office operations. Assist in
coordinating activities associated with major event planning.
Accomplishment: Managed 6-8 staff members to ensure proper customer
services were provided to all students.
EDUCATION
Triton College 1990-1996
Candidate for Liberal Arts Degree
President, Triton College Student Association, 1993
President, Triton College Latin American Club, 1992
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