Sales Operator

Jim Shively

**** *. ***** ******

Phone: 785-***-****

Carbondale, KS 66414

***.*******@****.***

EXPERIENCE

**** ** *******- *** *********, Senior Collections Specialist: Analyze root-

cause of problems of multi million dollar Corporate Accounts and coordinate

solutions with external as well as internal customers that would meet the

customer's business needs.

. Determined program requirements and coordinated several significant

strategic direction changes to deliver all IT aspects of the program

on time and with fewer production problems than expected by the

business.

. Organized collection efforts to determine requirements for the

targeted monthly collection goals - this in turn has lead to reducing

my team's 60 + delinquency by more than 60% which is a little over $

2.3 million in the last 7 months.

. Ensured on-going focus with my collection team to also reduce the 180+

delinquency by 66% this is right at $ 1 million in that same 7 month

period.

. Organized weekly one on one meeting with each collector to determine

their monthly goal as well as gather information as to how we

streamline their processes when addressing issues as they come across

them.

. Designed, built, implemented, and trained on macro's that would aid in

the auto-rating of freight bills as well as pull system information

that could be placed on an excel spreadsheet when analyzing a customer

problems.

. Facilitated several round table discussions that addressed problem

areas.

1995 to 2002 - Yellow Freight, Corporate Collections Specialist: Maintained

a collections portfolio of over $8 million and effectively communicated on

a daily basis with Corporate Accounts as well as with members of our

Corporate Sales team.

. Managed over 30 separate accounts with some accounts operating with

YRC annually over $ 28 million.

. Continually reduce my portfolio's aging with the aid of my Rating

knowledge an a complete understanding of my customer's pricing

agreement along with Yellow's Rules and conditions.

1986 to 1995 - Yellow Freight, Rate Technician: Starting out as a Rate

Trainee for the first 2 years as all Rate Clerks are I was quickly moved in

to rating corporate contract shipments as well as truckload moves. My

duties were then expanded to training less experienced clerks as well as

given the task to audit other rate clerk's truckload moves.

. I was able to rate over 145 bills an hour when the office average was

around 100 bills an hour with an error ration of less that .005%.

. Managed as many as 65 corporate accounts on any given night between

the hours of 9 p.m. to 5:30 a.m.

. Audited 5 to 7 rate clerks a night on the rating of truckload moves

which was any move over 20,000 pounds.

. All performance evaluations have been outstanding with an emphasis on

accuracy.

2008 to Present- Kansas Xtreme Outfitters (Owner Operator): Own and

operate a guide hunting service with my 2 sons with services totaling over

$ 10,000 the last 2 seasons.

. Responsible for over seeing guided Deer, Duck, Goose and Turkey hunts

throughout northeast Kansas.

1994 to Present- Triple 'S' Fireworks (Owner Operator): Own and operate

stands with sales totaling over $50,000 a year.

. Responsible for advertising, design and the set up of each stand.

. Increased sales over the last 17 seasons by more than 50%

1985 to 1986- Electronic Data Systems, Computer Operations Supervisor:

Lead a team of 5 computer operators who supported over 50,000 transactions

a month dealing with Medicare for the state of Kansas.

. Maintained the updates of critical Medicaid reports on a nightly basis

while printing and distributing those reports every morning.

. Responsible for maintaining a 24 hour round the clock shifts.

. Established processes and procedures for the creation and production

of over 20 Business Function availability metrics.

. Capitalized on statistical control tools and positive feedback to

achieve a 20% reduction in computer maintenance down time.

EDUCATION

. Kansas University 1986 9 Credit Hours Transportation 101

Lawrence, KS

. Topeka Technical College - Programming /Accounting Degree 1983

Topeka, KS

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