Sales Customer Service
Resume:
BRADLEY A. BONGIORNI
Phone: 484-***-****
West Chester, PA 19380
Email: abkar4@r.postjobfree.com
A highly disciplined, driven and energetic leader with expertise in:
RETAIL OPERATIONS ( REGIONAL MANAGEMENT ( HOTELS & RESORTS
REVENUE GENERATION ( TURNAROUNDS ( LEADERSHIP TRAINING
Summary of Qualifications
Ten years of proven experience in retail operations management - excel in
dramatically improving poor performing locations, building thriving
successful regional operations, pioneering successful leadership training
programs and managing large regions and teams. Possess the strategic
vision and tactical implementation skills to:
( Consistently rank #1 for sales revenue & performance ( Drive
revenue & improve operational processes
( Pioneer award-winning training & leadership programs (
Accelerate growth through innovative marketing
( Recruit & train high-performing teams
( Achieve & exceed bold revenue goals
Professional Knowledge
Knowledge / Skills / Abilities:
Operations / Multi-Operations Management / Sales & Marketing /
Communications & Management Systems Loss Prevention / Franchising Building
& Opening / Start-Ups / P&L's / Cost Control / Long-Range Planning /
Quality Assurance / Marketing / Financial / Scheduling / Benefits /
Shipping & Receiving / Tax, Compliance and Legal Issues / Purchasing /
Vendor Management / Inventory / Human Resources / FLPD Management /
Business Solutions & Strategies / Coaching-Leading / On Line Teaching &
Training Programs / Team Building / Relationship Building / Program
Tracking / Profitable Sales Volume
Restaurants ? Food Service ? Telecommunications ? Consumer Goods ? Retail
Industries
Professional Development
Master's of Science in Electronic Business & Online CorporateTraining
Duquesne University
Pittsburgh, PA~GPA 3.84 Overall
Professional Experience & Accomplishments
Director of Operations/Managing Partner
Quiznos Sub Philadelphia, PA May
2002-February 2010
A 25-year old, multi award-winning and highly successful restaurant
franchise. Known for its fresh and healthy foods, strong financial
resources and professional franchise support, Quiznos has 7891 locations
throughout the US and has won dozens of top awards for sales and service
including Entrepreneur: Quiznos #1 in the Top 10 Franchises of 2005
Technomic: Quiznos #1 in the Ten Fastest-Growing Chains with Sales over $2
billion, and Nation's Restaurant News.
> BRADLEY A. BONGIORNI
> Resume, Page two
> Professional Experience & Accomplishments, continued
> Manage the daily regional operations for 12 quick -service restaurants
which gross in excess of $10 million annually. Responsible for the
hiring and training of 150+ managers and team members, marketing,
payroll, scheduling, ordering, inventory, P&L statements, shipping and
receiving, human resources and maintaining national FLPD's.
> In three years, grew five restaurant locations into the top 1% of
Quiznos franchises Nationwide.
- Ranked nationally in the top 1% out of 7000 + in overall gross
sales.
- Ranked regionally in the top 5% out of 158 in overall gross
sales.
- Received both the Platinum & 5Q awards which are the highest
awards possible which less than 1% of all stores in the world
receive.
> Took one location running at a loss ranked #108 regionally to #18 with
a profit margin of 14% in a matter of months.
> Developed a delivery program which was implemented throughout the
Northeast which increased sales by 25%.
> Elected as a National Trainer through passing a rigorous and intensive
quality assessment and is only offered to the top 1% of locations.
Trained & certify future owners, senior vice president, managers, &
corporate employees. Responsible for certifying new regional trainers
and training stores.
- Ranked #3 training store in the world out of 154.
- Regional trainer of the quarter (3rd Q 06, 1st Q 07).
> Successfully managed loss prevention program through innovative new
operating procedures and training senior management. on communication
techniques that would sustain morale.
> Created a comprehensive employee handbook and was a key contributor to
Quizno's Nationwide Franchise Training Manual.
> Key contributor to regional task force that develops yearly marketing
plan and budgets.
Retail Market Manager
AT&T/Cingular Wireless Pittsburgh,PA January
2000-April 2002
AT&T, formerly Cingular Wireless, is the largest wireless company in the
United States, with more than 62 million subscribers who use the nation's
largest digital voice and data network.
> Responsible for regional operations of the AT&T Retail locations which
included development and
Management of 15 retail locations and over 100 employees.
> Hired, trained and mentored all General Managers, Managers, Assistant
Managers, and Shift Leaders.
- Rated top 5% nationally in 2001 & top 10% nationally in 2000
- Exceeded overall goals, 2000, 2001, 2002.
- 124% of goal 2000, 127% of goal 2001-02
> Managed all reporting including P&L and developed all budgets.
> Gained reputation for exemplary handling of all customer service
issues which preserved customer relationships and reduced customer
refunds.
> Oversaw inventory control, loss prevention, shipping, receiving and
ordering.
> Past positions included: account executive and national account
manager.
Professional References Available Upon Request
Contact this candidate