Customer Service High School

Anthony C. Seghetti

***** ******* ******* ** *******, OH 440-***-**** ************@*****.***

Objective

Seeking a customer service position in an office environment, where there is a need for a variety of office

management tasks including – computer knowledge, organizational abilities, business intelligence and

program use.

Education

LAKELAND COMMUNITY COLLEGE/CLEVELAND STATE UNIVERSITY, Kirtland, OH,

(08/08-Current)

Business Administration Management

Anticipated Graduation: May 2011

Experience

BAYMONT INN AND SUITES, Concord, OH, (05/10- Current)

Front Desk Clerk

Responsible for answering a high volume of phone calls.

Assisting customers with and questions, concerns and complaints.

Booking reservations for individuals as well as groups outings.

Maintaining and balancing a cash drawer everyday.

Responsible for handling many transactions throughout each day.

Resolving customer questions and concerns regarding products, pricing and hotel policies

Met and exceeded hotel goals for booking reservations and selling rooms on a weekly basis.

KMART, Mentor, OH, (12/04-02/10)

Major Appliance Salesman

Managed projects in a timely manner instructed by the store managers.

Assisted customers with questions concerning appliances such as washers, dryers, refrigerators

Responsible for opening and closing department.

Maintained and balanced a cash drawer everyday.

Resolved customer questions and concerns regarding products, pricing and store policies.

Chosen by management to travel to district stores to assist in product resets.

Met and exceeded store quotas for sales monthly.

EXTREME PC, Painesville, OH, (03/03-12/05)

Store Associate

Gathered customer feedback, created leads for new jobs.

Hired, trained, and scheduled a staff of 3 to ensure success of company’s expectations.

Conducted a weekly store inventory.

Fixed and maintained customer computers.

Traveled to different business locations to troubleshoot computer and networking problems.

Responsible for product and service pricing.

Honors/Activities

Team Captain for High School Baseball team- May 2003

Top seller in revenue in the Painesville store for Extreme PC-. 2004.

Awarded Employee of the Month at Kmart-2006

Top Major Appliance salesman for the year- 2008

References Available Upon Request

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