Customer Service Manager
Resume:
Address: *** ********* **
Dowagiac, MI *****
Objective
To secure full time employment in a position that will utilize my computer
knowledge and office experience.
Education
Associate Degree, Concordia College, 1990
High School Diploma, Dowagiac Union High School, 1984
Professional Experience
Oct. 2006 to Present Sales Associate, Hales True Value
Hardware and Radio Shack Dowagiac, MI
o Customer service and sales assistance for a wide variety of hardware,
house wares, lawn and garden and electronics.
o Answer multi-line phone system.
o Accurate entry of customers and merchandise into Radio Shack POS register
software.
o Check out and money handling.
o Replenish and organize stock as well as inventory control
o Mix paint, cut keys, sales and assistance in activating a variety of
prepaid and contract phones.
o Data and contact transfer for most wireless phones.
o Kodak printing kiosk and maintenance.
2003-Feb 2010 Front Office, Burling &
Gillesby, D.D.S., P.C Dowagiac, MI
o Answer multi-line phone system
o Greet and check in patients
o Daily filing and pulling of patient charts as well as preparing charts
and routing slips for the days appointments
o Check out patients, enter proper procedure codes and collect co-payments.
o Call Insurance companies for breakdown of dental benefits for entry into
Sofdent software and patient records
o Set appointments for two dentists and three hygienists.
o Make confirmation calls for upcoming appointments.
o Coordinate shipping and receiving of dental lab cases to multiple labs
using a variety of shipping methods.
o Oversee transfer of patient records and establishing charts for new
patients.
1999 - 2003 Computer Services Supervisor, WNIT Public
Television Elkhart, IN
o Check for the accurate, complete data entered into the computerized
membership and auction databases
o Monitor and perform System Administration of PBS Express (email system)
and Cat5 Ethernet network including 35 workstations, 6 network printers,
email server and network hardware
o Perform maintenance on computers and troubleshoot computer problems
o Evaluate, recommend, request quotes and install new computer equipment
and software
o Create and maintain policies and procedures to ensure legal compliance
with license agreements
o Provide basic technical support to staff including email procedures and
software applications
o Keep up to date inventory of computer hardware and software
o Hire, train, schedule and supervise all full and part time employees,
volunteers and students within the Computer Services department,
including recommending wage increases
o Assist with other activities as assigned by the Assistant General Manager
for Business and Finance
1997 - 1999 Computer Services Assistant, WNIT Public
Television Elkhart, IN
o Maintain membership records in database
o Customize, prepare, print and mail monthly renewal letters
o Answer multi-line phone as a back up
o Prepare daily deposits (copy and code checks) as a backup to the
accounting department
o Assist in monitoring local network, backup email server, and troubleshoot
computer problems
1991 - 1997 Office Manager, ADDvocate
Center, Inc. Dowagiac, MI
o Posted charges and payments for all patient accounts and handled all
weekly billing duties
o Managed follow up contacts with schools and parents
o Documented prescription requests and medication changes
o Typed dictation from the doctor
o Performed all basic office duties
Jennifer L. Frechette
********@*****.***
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