Customer Service Supervisor
Resume:
JoAnna Moyes
Kenton, TN 38233
********@*****.***
EDUCATION
University of Oklahoma - Norman, OK
January 2004 - May 2008
Bachelor of Arts
Majors: English and Russian
GPA: 4.0
. Participated in Study Abroad Program in St. Petersburg, Russia
in Fall 2006
Utah State University - Logan UT
Fall 1999
GPA: 3.77
. Received Presidential Scholarship
EMPLOYMENT
AmeriCorps/American Red Cross, 1205 Halley Ave - Norman, OK 73069
September 2009-August 2010
Health and Safety Instructor
. Teach multiple classes which have resulted in over 1,300 major
certifications to date (including topics such as CPR and HIV
education) and 1,490 minor certifications (including topics such
as Scrubby Bear and Disaster Preparedness)
. Assist in recovery actions: 2 major disasters and 11 minor
disasters; responsibilities included mobile feeding, client
casework and acting as a shelter supervisor
. Red Cross Certified in the following areas: CPR-Adult, Child and
Infant for the Healthcare Provider; Standard First Aid; Working
With Total Diversity; Mass Care II; International Humanitarian
Law; Disaster Frontline Supervisor
. Certified Red Cross instructor in: Lay Responder First Aid and
CPR\AED, Basic HIV Education, Wilderness and Remote First Aid
and Bloodborne Pathogens
AmeriCorps/Habitat for Humanity, 4568 N US Hwy 1 - Vero Beach, FL
32967 September 2008-July 2009
Volunteer Support Coordinator
. Managed volunteer recruitment, including responding to phone and
internet inquiries, giving presentations and monthly volunteer
orientations
. Coordinated schedules, meals and accommodations for 5 out-of-
town volunteer groups, as well as acting as staff liaison
. Ensured satisfaction for 1,000+ volunteers
. Assisted in the organization of the Volunteer Appreciation Night
Banquet for 375 guests
Pizza Hut/Italian Bistro/Wingstreet - Norman and Oklahoma City, OK
March 2003-July 2008
Waitress
. Provided excellent customer service which included multi-line
phone system and cash/credit transactions
. Ensured safe food handling practices were followed when
preparing food
. Utilized problem solving skills as well as knowledge of company
policy to maximize customer satisfaction
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