Customer Service Sales

C rystal S. Presley **** Crystal D rive, Horn Lake, MS 38637 414-***-****

C abkanz@r.postjobfree.com

Customer Service * T rainer * Management

Related Skills

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Microsoft – word/outlook/excel Exceptional customer service skills

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Accounts payable/ receivable Attention to detail

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Proven sales record Can perform under pressure

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Training and scheduling duties Staffing/Job developing

• GO-GETTER with a smiling face!

• Sales and Marketing

• Excellent communication skills

Education

University of Wisconsin- Madison B usiness Management

Work Experience

H igh Tech Institute– Memphis, TN Career Service Advisor 09/2008-

Present

Working closely with current student and graduates in all aspects of their job search, preparing resumes,

assisting with interviewing techniques and t raining, participating in mock interviews, assisting in job

search strategies, Weekly classroom visits to advise students on career goals and liaison between

g raduates and potential employers, maintaining records of business contacts, accounts and job orders,

scheduling appointments for students and graduates to meet with potential employers and adjusting

sales scripts to better target the needs and interest of specific businesses.

D illard’s- Southaven, MS Sales Associate 05/2008-09/2009

Assisted customer s with inqui ries stock, inventory, cash handling duties, customer retention, and

extensive sales duties.

WageWorks-Mequon, WI T eam Leader- Call Center 09/2006-04/2008

Supervised and provided guidance to agents, achieved, measured, reported and communicated goal

a ttainment for assigned team, E nsure schedule compliance, monitored quality control, t rained, mentored

and developed team.

P & P P lumbing Company-Milwaukee, WI Office Manager 10/1993-

09/2006

Answered multi-lined phone, extensive sales duties, data entry, marketing duties, accounts payable,

accounts receivable, dispatching duties, collections duties, reviewed and analyzed problem projects where

losses where substantial, helped to devise and recommend loss prevention measures, handled

background checks and new hire orientation, scheduled customer appointments and set employee’s work

schedule, performed day to day office operations and management, t raveled locally for marketing,

collections, staffing and banking responsibilities, recruited top quality employees, assisted customer in

new construction and remodeling on the job t raining was carried out to promote employee efficiency.

Norwest Bank- Shorewood, WI Personal Banker 07/1988-10/1993

Reconciled bank accounts, extensive sales duties, assisted customer with any account inquir ies. Opened

and closed customer’s accounts and maintained client retention, t ravelled for marketing projects and

ensuring customer relations were maintained.

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