Sales Human Resources

Yanira Baez

*** ****** **.

Madison, AL *****

Cel. 787-***-****

********@*****.***

Professional Overview

Experienced professional with more than 10 year experience in the service and staffing

industry. Strategic and solutions driven professional offering a proven background within a

fast pace environment. Proven track record in sales, sales management, employee

supervision, employee relations and human resources administration. Knowledge of

federal labor laws and regulations including: EEO between others. Microsoft office tools

and CRM sales tracking system experience. Fully bilingual.

Employment History

Volt Workforce Solutions, Inc. San Juan PR- Staffing Services

Business Development Manager

2005-present

Direct Sales efforts toward the acquisition and administration of new accounts for the

contingent and professional outsourcing staffing services provided by Volt. Complete

presentation process including cold calls and service assessments. Consultant and

troubleshooting support for the branch and the customers for the branch. Exposure and

understanding of electronic commerce and electronic recruiting tools. Branch key player

and leader for the quality assessment initiatives. Team building and direct communication

with branch recruiters to complete sales cycle and fulfill customers needs. Professional

placement experience with Kraft Foods, Kimberly Clark, El Nuevo Dia- major PR

newspaper, Lexmark, Ricoh between others…

*Caribbean Temporary Services, Inc. San Juan P.R.

Branch Manager

2000-2004

Supervise the whole branch operations; implement new process toward the excellence in

customer service. Process management and development for the branch. Complete HR

administration, including direct supervision of two supervisors and the payroll department.

Full support of all the employee relations, recruiting, training and direct troubleshooting of

branch operations and personnel labor relations. Budget analysis and management of the

branch operations including budget analysis and management.

Sales Supervisor and account executive

1996-2000

Hired and trained new account executives and coordination human resources activities.

Proposal development and presentation and implementation of marketing and sales

strategies based on branch goals. Direct supervision and leadership of the branch on site

sales executives. In charge of public relations events like, SHRM annual convention.

Account Executive

1993-1996

Continues field cold calling for the initial contact of new accounts. Managed accounts like:

Motorola, Frito Lay, Lorea’l, Cosmair, AT&T, Cingular Wireless, Sprint, Bristol Myers

Squibb and El Nuevo Dia. Follow up calls to establish customers, acquire new accounts,

made analysis of competitor’s strategies and developed initiatives to minimize impact on

sales of the established customers at the moment. Forecast and develop of new

initiatives to grow in the market assigned. Excellent market mix including industrial,

banking and services.

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MAJOR ACCOMPLISHMENTS

• Sales Executive of the Year 1996- CTS

• Developed a large portfolio of 60+ for the CTS branch

• Developed new market niche focused in the marketing industry and merchandising

Including employee training

• Managed around 40% of the total invoicing for five consecutive years – CTS

Branch

• Development of effective channels of communication for new sales executives

and the operation team.

• Star performer 2008- Award recognition – Volt

• Star performer candidate 2006 - Volt Southeast Caribbean Region

Education

Inter-American University- San Juan P.R.

Bachelor in Business Administration

Advanced School of Personnel Administration,

Human Resources Management Certification – 2002

University of Phoenix, San Juan P.R.

Human Resources Master Degree- 2006 GPA 3.86

Six Sigma Yellow Belt certified – Volt

Miller Hayman Sales Training certification – Volt

References

Available upon request

*Caribbean Temporary Services – Largest PR locally own staffing company

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