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Sales Customer Service

Location:
West Chester, OH, 45069
Posted:
October 04, 2010

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Resume:

Deborah J. Frank

**** ******** *****

Westchester, Ohio 45069

Home - 513-***-****

abkamz@r.postjobfree.com

Relevant Highlights:

. 18+ years of Marketing Communications experience promoting highly

technical hardware and software products and services

. Excellent Project and Program Management skills

. Extensive global network of vendors and venues critical to all aspects

of marketing

. Expertise in contract negotiations resulting in thousands of dollars

in savings

. Highly motivated team leader with strong sense of urgency and loyalty

. Considerable experience with sales, customer service and client

management

Work Experience:

MARKETING CONSULTANT (part-time) 4/09 to present

Mobility Solutions, Alexandria, KY

Implement all marketing initiatives for a systems integrator in the

wireless mobile computing industry. Assist with prospecting lists,

cold calling, product introductions.

DIRECTOR OF MARKETING

Red Dog Pet Resort and Spa, Cincinnati, OH 6/09 to 7/10

Directed all Marketing efforts for five star, full service pet resort.

Directed all Marketing and Sales initiatives for the purpose of

assuring growth, product/service development, client and community

awareness. Managed staff of 5 customer service representatives to

ensure the highest level of service and commitment to our client base.

SR. MARKETING EVENTS MANAGER

Psion Teklogix, Hebron, KY 3/01 to 4/09

Created, directed and executed all events for the Americas division of

a leading supplier of mobile computing devices.

. Customer conferences, tradeshows, sales meetings, VIP Summits,

incentive trips, seminar series, partner conferences and

training seminars both in the United States and internationally

. Trained and managed staff of event coordinators and all levels

of personnel involved in production of each event

. Worked closely with executive management to ensure each event

relayed our corporate mission and product focus through

emarketing, product displays, graphical messaging and

promotional activities

. Ensured closure by following up with all sales leads resulting

from each event

Major Accomplishments

- Proven track record of executing all events within or below budget

- Saved over $300,000 in penalties by renegotiating cancelled event

contracts

- Streamlined logistics for all events to reduce marketing staff

travel cost by 50%

- Created model for global customer conference resulting in $500,000

in revenue

MARKETING EVENTS MANAGER

Attachmate Corporation, Cincinnati, OH 2/95 to 2/01

Managed and produced all domestic and international events for the

Unisys Products group.

. Corporate trade shows, VIP conferences, sales meetings,

developers conferences, sales incentive trips

. Managed budgets in excess of $2,000,000 per year

Major Accomplishments

- Attained $1,500,000 in revenue through VIP events

- Created model for annual sales meetings and seminar series

- Refurbished existing custom booth property for $20,000 saving

additional $50,000 expenditure on new booth

PRODUCT MARKETING ANALYST

Attachmate Corporation, Cincinnati, OH 6/93 to 1/95

Responsible for market research analysis and reporting for the Unisys

Division

of Attachmate. Managed all domestic trade shows and events and

consulted with European marketing manager on the management and

production of the European events.

Major Accomplishments

- Created VIP Summit model for European Regions

- Created and maintained analysis of Unisys mainframe market

INSIDE SALES/MARKETING COMMUNICATIONS COORDINATOR

Attachmate Corporation, Cincinnati, OH 3/92 to 6/93

Inside Sales and support for Federal Sales Division. Sold

communications software to government customer base worldwide.

. Created monthly mailings, newsletter articles, press releases,

computerized bulletin boards, etc.

. Managed all federal trade shows.

. Created GSA schedule submission and maintained product

certification for Defense contracts

Major Accomplishments

- Achieved 102% of quota in first year

- Created and executed marketing plan for Federal Division

Affiliations:

Meeting Professionals International (Member since 1986)

Management Training Programs:

University of Cincinnati Supervisory Management Courses (completed

2004)

Fred Pryor Management Seminars (completed 2008)

References available upon request



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