Manager Customer Service
Resume:
Lisa Freeman Thorne
*** ***** **** ( Waverly Hall, Ga. 31831 706-***-**** (
****.**********@*****.***
Objective
To obtain a position where I can maximize my skills, quality assurance,
program development and training experience.
Key Skills
Office Management Report & Document Customer Service
Teambuilding & Preparation Organizational Skills
Supervision Spreadsheet & Database Records Management
Staff Development & Creation Microsoft Office
Training Accounts Payable/Receivable CPSI Clientware
Policies & Procedures
Manuals Organizational skills
Detailed oriented
Medicare cost report
Experience
Columbus Specialty Hospital, Columbus, Ga. 2005 to 2010
Business Office Manager, June 1, 2005 to April 1, 2010
Columbus Specialty Hospital is a 30-bed long-term acute care hospital. My
duties included:
Accounts payable - prepare and enter invoices in to CPSI system, process
weekly check run, attach appropriate invoice and maintain AP files.
Account receivable - Billing insurances, to include Medicare, Blue Cross,
Tri-care, and commercial, collections on patient accounts and follow-up
with insurance companies, audit bills before filing with insurance
companies.
Assist auditors with Medicare cost report and annual audit.
Collect and enter data into the National Associates of Long Term Hospitals
(NALTH) repository through Lewin and Associates database quarterly and
annually.
Worked very close with auditing firms, Pershing and Yoakley out of
Knoxville, Tennessee and Draffin and Tucker out of Albany, Ga.
Fowler Healthcare Affiliates, Atlanta, Georgia 2003-2005
Contract business office manager, February 24, 2003 to May 31, 2005
Fowler Healthcare Affiliates is a consulting firm that opened Columbus
Specialty Hospital. I was hired to be the business office manager at
Columbus Specialty Hospital. My duties were the same as above.
Columbus Regional Healthcare System, Columbus, Georgia 1999-2003
Operations Assistant, January 11, 1999 to February 21, 2003
My duties were to assist the Operations Director in managing the physician
practices to include family practice, pediatrics, podiatry and orthopedics.
Complete and maintain provider applications to credential the physicians
with insurance companies and assist them in obtaining their medical
licensure. I managed three medical transcriptionist and in October 2002, I
was asked to manage New Patient Registration/Diagnostic Department at
Stadium Healthcare.
Columbus Orthopedic Care Center, Columbus, Georgia 1992-1999
Front Office Supervisor, May 25, 1992 to January 1999
Supervise and train front office staff. CPT and ICD9 coding of surgical
procedures for billing. Check patients in and out for their appointments.
Schedule diagnostic tests as needed. Fill in for any position in the front
office.
Whatley-Goldsmith Orthopedic Clinic, Columbus, Georgia 1991-1992
Medical secretary, September, 1991 to May, 1992
Personal secretary to Dr. Colin McKenzie. Verified insurance on new
patients, discuss financial arrangements with patients with no insurance.
Maintain surgery calendar, schedule surgeries. Code surgical procedures
for billing with CPT and ICD9 coding.
Education
Spencer High School, Columbus, Georgia 1973
Diploma received.
University of Phoenix, Columbus, Georgia 2008 to present
I presently have 60 credit hours toward my Bachelors Degree in Business
Administration. My anticipated graduation date is October 2012.
Seminars
Dale Carnegie Course, 1997
I have attended numerous seminars on CPT and ICD9 coding with over 25 years
of medical office background.
Awards
I was the recipitent of "I Make a Difference" Certificate of Accomplishment
Award, February 2001 from Columbus Regional Healthcare System, Inc.
Interest
I enjoy camping, biking, golf, crocheting, designing and making jewelry and
gardening.
References
Brenda Dodds
c/o Columbus Specialty Hospital
P.O. Box 910
Columbus, Ga. 31902
Jane Bircheat, R. N.
554 N. Butts Mill Rd.
Pine Mountain, Ga. 31822
Marian Berry, R.N.N.P.
Roosevelt Warm Springs Hospital
Warms Springs, Ga.
Malone Moore
Evergreen Medical Group
707 Center Street
Columbus, Ga. 31901
Debbie Mauch, R.N.
Seale, Al.
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